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Connectivity Issues on CPE 220 After Firmware Upgrade

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Connectivity Issues on CPE 220 After Firmware Upgrade

Connectivity Issues on CPE 220 After Firmware Upgrade
Connectivity Issues on CPE 220 After Firmware Upgrade
Monday - last edited Tuesday
Model: CPE220  
Hardware Version: V3
Firmware Version: CPE220(UN)_V3_2.3.3 Build 20250704

hello

 

after upgrading the firmware on my cpe 220, i began experiencing connectivity problems, the device works normally for about 15-20 minutes, but then it loses the internet connection from my AX1500 access point. when i attempt to connect cpe 220 with my phone or PC , i receive the error "could not obtain IP" in that time i am not able to access the web interface , if i turn off and turn on , again start working for some time normal , then after again same problems.

 

config : cpe 220 in bridge mode receiving internet from AX1500 router working in access point mode and providing internet to tapo camera

 

i have in my hand one brand new cpe 220 bought for one of my friend , i took that one adaptor to see if there is problem with adaptor , again had the same problems , i checked all cables , eveything is fine.

 

so i installed brand new one with old firmware 2.2.3 build 20201028 rel 55382 and all system working fine.

 

as far as i understand this problems coming from upgrade but unfo i can not rollback the earlier firmware , i also tried TFTP

 

I have seen a beta release of new update shall i try that one , or is there any other suggestion ,

and if i try beta release and if things will get worse will be any problem with warranty?

 

thanks in advance

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#1
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1 Accepted Solution
Re:Connectivity Issues on CPE 220 After Firmware Upgrade-Solution
Tuesday - last edited Tuesday

Hi  @Tifone 

 

Thanks for posting here.

 

Please test with different channels of the main router, this may caused by wifi interference.

 

What's more, we don't recommend using CPE products under bridge/repeater mode. 

Below post for your reference:

https://community.tp-link.com/en/business/forum/topic/841476

 

As for the pre-release firmware, yes, you are welcome to update it, and it may help.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade-Solution
Tuesday - last edited Tuesday

Hi  @Tifone 

 

Thanks for posting here.

 

Please test with different channels of the main router, this may caused by wifi interference.

 

What's more, we don't recommend using CPE products under bridge/repeater mode. 

Below post for your reference:

https://community.tp-link.com/en/business/forum/topic/841476

 

As for the pre-release firmware, yes, you are welcome to update it, and it may help.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Tuesday

  @Vincent-TP Many thanks for your kind reply , however i didnt know it was not recomended to use as bridge/repeater mode ,

and as this modes was in quick setup and i was using very happy till last update.

 

and as i advised another cpe220 with first firmware i.e CPE220UN.V3.20201028 still working very stable.

 

i tried different channels as you advised in main router unfortunetly again same problem

 

i will update firmware with pre-release and hope this will fix

 

i wish i have chance to return first firmware but looks unfo no any chance

 

i will keep you informed if pre-release will help

 

thanks in advance

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#3
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Tuesday

  @Vincent-TP i have tried  loading prerelease unfo not able to do , screen picture as attached

File:
CPE220.pngDownload
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#4
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Wednesday

Hi  @Tifone 

Did you unzip the firmware file?

Tifone wrote

  @Vincent-TP i have tried  loading prerelease unfo not able to do , screen picture as attached

 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#5
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Wednesday

  @Vincent-TP  yes i did

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#6
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Wednesday

Hi  @Tifone 

 

Did you download the pre-release version from the following link?

https://community.tp-link.com/en/business/forum/topic/833578

 

It's for CPE220 V3, is your device V3?

 

If so, please also try with different web browsers, and private mode of the browser.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#7
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Wednesday

  @Vincent-TP yes i have loaded from that link

 

i took the risk and tried to upgrade the other cpe220 in my hand with same file (prerelease)

upgraded without any problem , i hope i will not have same connection problems while using

in bridge mode.

 

the problematic cpe 220 i tried as you mentioned another browsers / private modes etc

unfo not accepting file , what i have noticed is cpe 220 only accepting the firmware file which 

is inside , not accepting any other firmware i.e screenshot as attached.

 

what i have tried is

 

- loaded firmware given link from 3 browsers

- tried to upgrade with 3 browsers 

unfo always same not accepting file

 

pleased to hear

 

 

File:
upgrade.pngDownload
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#8
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Wednesday
yes my device V3
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#9
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Thursday

Hi  @Tifone 

 

Thanks for the info. There is no much we can do at this moment.

When did you purchase the CPE220? You may contact your retailer to check the warranty.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#10
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Re:Connectivity Issues on CPE 220 After Firmware Upgrade
Friday

  @Vincent-TP  hello

 

equipment is bought may 2025 under waranty but today i tried to reach tplink unfo i couldnt get support

because i am using this equipment as "single" they say because of that this problems,

i told them i can not update with pre-relase etc they didnt accept.

 

they are saying cpe 220 can not be used as sole equipment should be twin , this equipment

can not be used as access point , bridge , repeater etc etc.

 

 

but i was using till firmware update.. anyhow to update my last situaiton

 

- new cpe 220 updated to prerelase firmware, new  equipment start stoping

  on brigde mode ( as far as i undestand in recent firmwares something

preventing cpe 220 to work as bridge mode) so installed new cpe 220 as access point

with cable bewtween ax1500 and cpe 220 , working fine .. but in every 6/8 hours stop 

working and need to reset , so looks i can not use anymore cpe 220 as single equipment efficiently

 

could you please suggest me is if eap 225 or ?? is right equipment for my senario

 

(ax1500) - cable- (eap225) - wifi - (tapo camera-distance 30 meters) + (home user  3 person mobile phone/computer/tv distance 30 meters)

 

thanks in advance

 

 

 

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#11
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