All APs suddenly disconnected and unable to reconnect

All APs suddenly disconnected and unable to reconnect

All APs suddenly disconnected and unable to reconnect
All APs suddenly disconnected and unable to reconnect
Saturday - last edited 2 hours ago
Model: Festa F52-Wall  
Hardware Version: V1
Firmware Version: 1.01

Hi everybody,

it seems I have a serious issue here but I'm not able to get the reason and the solution.

I have a LAN made by an internet router with 3 independent cables (for 3 independent apartment) going to 3 switches and 3 APs Festa F52 (one for each switch).

Everything worked well up to today, when I made an apparently innocent operation, such as changing the reference wifi of a wifi extender (RE700X) connected to one of those. Suddenly, all the 3 APs went disconnected, even if the router stayed connected and still keeps working properly. I tried to restart the router but the 3 APs remained disconnected. I restarted manually the APs, but they stayed disconnected. I checked the Festa controller but no info was available there, just notifying the alert that the 3 APs are disconnected. My Macbook notified me that there was another device working on the LAN with the same IP address, so I suspect that a mess happened with IP addresses during the reconfiguration of the RE700X. Maybe a reconfiguration of the IP address of the APs would solve the issue, but if it is so, why aren't they simply changing their IPs since they are dynamic?

Now I have wifi off on all the apartments and I don't know how to restore it. I tried to manually reset one of the APs and reimport in the controller, but it is in CONFIGURED status now so I think this is not the way to solve the issue.

What shall I do to make my APs reconnect?

Thank you for your help, it is important...

Andrew 

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1 Accepted Solution
Re:All APs suddenly disconnected and unable to reconnect-Solution
Monday - last edited 2 hours ago

  @Drew_Stafford 

Solved, it was an issue with the main router. I had to reset this for unknown reason, no problem with TP Link devices.

Thank you anyway

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Re:All APs suddenly disconnected and unable to reconnect-Solution
Monday - last edited 2 hours ago

  @Drew_Stafford 

Solved, it was an issue with the main router. I had to reset this for unknown reason, no problem with TP Link devices.

Thank you anyway

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