All APs suddenly disconnected and unable to reconnect

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All APs suddenly disconnected and unable to reconnect

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All APs suddenly disconnected and unable to reconnect
All APs suddenly disconnected and unable to reconnect
2025-10-04 22:23:07 - last edited 2025-10-10 09:45:44
Model: Festa F52-Wall  
Hardware Version: V1
Firmware Version: 1.01

Hi everybody,

it seems I have a serious issue here but I'm not able to get the reason and the solution.

I have a LAN made by an internet router with 3 independent cables (for 3 independent apartment) going to 3 switches and 3 APs Festa F52 (one for each switch).

Everything worked well up to today, when I made an apparently innocent operation, such as changing the reference wifi of a wifi extender (RE700X) connected to one of those. Suddenly, all the 3 APs went disconnected, even if the router stayed connected and still keeps working properly. I tried to restart the router but the 3 APs remained disconnected. I restarted manually the APs, but they stayed disconnected. I checked the Festa controller but no info was available there, just notifying the alert that the 3 APs are disconnected. My Macbook notified me that there was another device working on the LAN with the same IP address, so I suspect that a mess happened with IP addresses during the reconfiguration of the RE700X. Maybe a reconfiguration of the IP address of the APs would solve the issue, but if it is so, why aren't they simply changing their IPs since they are dynamic?

Now I have wifi off on all the apartments and I don't know how to restore it. I tried to manually reset one of the APs and reimport in the controller, but it is in CONFIGURED status now so I think this is not the way to solve the issue.

What shall I do to make my APs reconnect?

Thank you for your help, it is important...

Andrew 

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#1
1 Accepted Solution
Re:All APs suddenly disconnected and unable to reconnect-Solution
2025-10-06 14:27:00 - last edited 2025-10-10 09:45:44

  @Drew_Stafford 

Solved, it was an issue with the main router. I had to reset this for unknown reason, no problem with TP Link devices.

Thank you anyway

Recommended Solution
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#2
1 Reply
Re:All APs suddenly disconnected and unable to reconnect-Solution
2025-10-06 14:27:00 - last edited 2025-10-10 09:45:44

  @Drew_Stafford 

Solved, it was an issue with the main router. I had to reset this for unknown reason, no problem with TP Link devices.

Thank you anyway

Recommended Solution
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#2