Positive feedback for the colleagues in support! :)

nachholer

Monday - last edited Yesterday

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Registered: 2025-08-01

Positive feedback for the colleagues in support! :)

Monday - last edited Yesterday

Hi all,

just to say something positive for a moment:

I've been using Omada devices for less than a year and had a few problems with the access points.

The support team did an excellent job with the most annoying problem, which I posted about here in the forum. I would particularly like to emphasize that they gave me time to collect the data and implement the suggested workaround. That took a total of two or three months.

For me, it was a good support experience.

No, I wasn't paid and I don't work for TP-Link. People shouldn't just complain. We can also leave positive feedback. We're all only human.

Thanks, guys!

1 Accepted Solution

Vincent-TP

Yesterday - last edited Yesterday

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Registered: 2024-06-22

Re:Positive feedback for the colleagues in support! :)-Solution

Yesterday - last edited Yesterday

Hi @nachholer

Thank you for taking the time to share your positive experience with our Omada support team! We’re truly delighted to hear that they were able to assist you effectively, even with the more complex issues you encountered.

At TP-Link, we strive to deliver not only high-quality products but also reliable and patient support. Your acknowledgment means a lot to us, especially as it highlights the importance of collaboration between users and our team when troubleshooting technical challenges. We understand that some issues require time and detailed diagnostics, and we sincerely appreciate your patience throughout the process.

Your kind words have been shared with the support team—they’ll be thrilled to know their efforts made a difference. Feedback like yours motivates us to keep improving and reinforces the value of a supportive community where users can share both concerns and successes.

If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for being part of the TP-Link community and for spreading positivity!

Wish you a happy life and smooth network usage! >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<

Positive feedback for the colleagues in support! :)

Positive feedback for the colleagues in support! :)

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