Festa Cloud Controller Captive Portal not loading, can’t add an ACL

Festa Cloud Controller Captive Portal not loading, can’t add an ACL

Festa Cloud Controller Captive Portal not loading, can’t add an ACL
Festa Cloud Controller Captive Portal not loading, can’t add an ACL
a week ago - last edited a week ago
Tags: #Controller

Hi,

 

I am currently installing a 3 three EAP setup for a property that requires voucher based access via a captive portal, however, we are having an issue where the captive portal will not load on devices ( it comes up as a blank screen).

 

I have read other instructions from this forum stating that due to these networks being configured as guest networks I will need to configure an ACL Rule to allow them to access the captive portal host, however, as we are using the Festa Cloud Controller, I am unable to access an IP address to allow access to the captive portal.

 

Am I missing something, or is there another way around this.

 

Any feedback will be greatly appreciated.

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Re:Festa Cloud Controller Captive Portal not loading, can’t add an ACL
Tuesday

Hi  @WandleDigital 

 

Thanks for posting here.

 

The guest network only isolates access within the LAN and does not block cloud communication. Therefore, no ACL configuration is required when using a cloud-based controller. 

 

What's the model number of the devices you are using? Please share a screenshot so we could know their firmware version.

 

Does this happen on all of portal clients?

Please also share some screenshots of the portal config.

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