Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Hi all,
In my home setup I have 3 EAP653's that often show heartbeat missed. When this happens, it appears the clients connected to these AP's loose network connection and try to connect to other AP's. Local ping to these AP's keeps stable during these events, and uptime for the affected AP's in the Omada portal is not reset.
I also have a EAP610 and a EAP225 that work just fine. I have no other Omada gear yet, my PoE switch and router are from other brands. For management of the AP's I'm using Omada Central Essentials (in the EU), so no on-prem controller.
The issues started with either a firmware update of the EAP653's, or the update of Omada Central Essentials to v6, I can't be sure. Before that everything was running smoothly.
I already have tried:
- Power cycling AP's and PoE switch
- Factory reset of EAP653
- Manually trying to downgrade firmware to the latest online version (1.1.3). Strangely enough the AP rejects that firmware.
Has anyone come across something similar?
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Hi @OlivierNijs
I just checked on my side and everything works as expected. Please try again.
If the same situation, could you please share some screenshots of a short video showing the error? Thanks.
OlivierNijs wrote
Thanks for the 1.3.92 firmware. Unfortunately the files seems to be corrupted. I get an error when I unzip the file. Also the firmware is not accepted by the controller software
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I get this error, I downloaded from 1.3.50 to 1.1.3 to test but same error.
the downgrade to 1.1.3 went without any problems.
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Downloaded the file a third time. The unzip error comes from the buildin unzip softeware of MacOS. Used a different package and that seemed to fix that part of the problem. Still the controller software comes back with an error message that upgrading the firmware was unsuccessful. (1.3.90 -> 1.3.92)
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I have tried in stand alone and controller, both fail, stand alone gives no error message but the upgrade cancels after 1-2 seconds
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