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EAP245 - Cannot update firmware but Omada giving warning about outated firmware

EAP245 - Cannot update firmware but Omada giving warning about outated firmware

EAP245 - Cannot update firmware but Omada giving warning about outated firmware
EAP245 - Cannot update firmware but Omada giving warning about outated firmware
Sunday
Tags: #Firmware Update
Model: EAP245  
Hardware Version: V3
Firmware Version: 5.0.3

Since updating my Omada controller to 6.0.0.24, I have gotten an error on the devices page saying the following:

"devices are using outdated firmware that is no longer supported. Please upgrade to the latest version as soon as possible."

 

All the devices causing the error are "EAP245(US) v3.0" they are running firmware 5.0.3 from 2021.

 

Omada shows no new firmware for these devices although other devices have been updating normally.

 

I tried downloading the firmware directly from the TP-Link website "EAP245 3.0_5.3.3_Build20250627" however after uploading it to Omada and trying to proceed I get an error "failed because the upgrade file is invalid. Please select a correct file."

 

Does anyone have any idea on how to fix this?

I am concerned these APs may all stop working at some point when I update the controller and the firmware is too old.

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Re:EAP245 - Cannot update firmware but Omada giving warning about outated firmware
Yesterday
Search forum for this topic. https://community.tp-link.com/en/business/forum/topic/849190?replyId=1669130 and https://community.tp-link.com/en/business/forum/topic/859794?replyId=1678454
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#2
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Re:EAP245 - Cannot update firmware but Omada giving warning about outated firmware
Yesterday

  @RF_Dude thanks for the info! I think that is the issue I have, I am in Canada.

 

It's interesting though that my devices report in Omada as the US version although they are not.

 

I could be remembering wrong, but I think I do remember them appearing as CA originally in a previous Omada version.

 

I'm reluctant to buy any more TP-Link products if they don't intend to support Canadian customers.

 

I will wait a bit to see if there's any good news in the other thread, otherwise I'll have to replace the entire system with another vendor.

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