Software or Power issue
Software or Power issue
Hello, this is my first time making this post, i have this VIGI NVR1008H with 8 camaras working fine, the issue is that when the power goes out and the back up battery goes to, and then i put the poweer on again the NVR dosent keep going.
it shows me the logo of TP-LINK VIGI then It acts as if it's going to start the Vigi interface, but it restarts and is stuck in a restart loop. i dont know why is making this, It's worth noting that I've kept it with its original transformer and haven't replaced it with another one.
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@Lazaruz Just to clarify, the NVR is plugged into a UPS? Or is it plugged into the outlet, and then you have a backup generator that kicks in that can start the VIGI NVR?
If the latter, I recommend you get a UPS so you can safely shut down the NVR, especially if the power goes out frequently.
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@NeilR_M helo, thanks for answering. its plugged into a UPS. but the issue is that when the UPS runs out of energy turn off and then the Tplink VIGI starts into the problem
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@Lazaruz A UPS is designed to only have enough power to allow you to safely shut down the devices behind it, if it regularly runs out of energy it's not really doing its job, and you likely need a backup generator instead.
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@NeilR_M ok ok, i understand. now in the case of the tp link vigi, what i have to do? because if i put it in the normal electricity outlet the divece dont starts
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@Lazaruz If possible I'd try to solve your power issues first to prevent your building power from going down so frequently. As far as i can tell, if powering off the NVR normally does not cause the issue, you should be looking to solve the power issues here first.
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@NeilR_M we are currently working on It. But in my Case i am more interested innfind some explinations about de VIGI device, why is keeping doing this restart loop.
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@Lazaruz My guess is it's probably trying to recover, but failing. While waiting on your power issues, can you check to see if the firmware is updated?
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@NeilR_M Hello, good day. the issue with that it is i dont i have any display of interface from the VIGI device
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@Lazaruz If you log into the web UI by typing in the IP of the NVR from a computer, does it display anything?
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@NeilR_M it is up to date
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