@D-C the white wire is our eufy home hub. It's straight from home hub to router. and yea blue cord is the lounge. so if it's all set up correct do you have any other suggestions as to why we can't...

@D-C this is how it is currently. Do I need to move anything? Can take better picture if needed.

@D-C sorry I'm so confused! Should the OTP be plugged into the WAN or LAN to use the switch?

@D-C definitely connected because if we don't have the switch and plug directly into wall port it's all good

@D-C Yes thats how it's already set up