NVR restarts after clicking on notification in app

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NVR restarts after clicking on notification in app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
NVR restarts after clicking on notification in app
NVR restarts after clicking on notification in app
2022-11-29 09:24:47 - last edited 2024-09-19 08:06:07
Model: VIGI NVR1008H  
Hardware Version: V1
Firmware Version: 1.0.5 build 210823

When I click on the motion detection notification in the VIGI app on IOS, the NVR reboots. This happens every time. Has anyone had a similar problem or have an idea how to troubleshoot this?

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Re:NVR restarts after clicking on notification in app
2022-11-30 09:08:23 - last edited 2024-09-19 08:05:58

Dear @Adamm ,

 

Adamm wrote

When I click on the motion detection notification in the VIGI app on IOS, the NVR reboots. This happens every time. Has anyone had a similar problem or have an idea how to troubleshoot this?

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

The ticket ID is TKID221148467, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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