Omada Essential extend return an error

Omada Essential extend return an error

Omada Essential extend return an error
Omada Essential extend return an error
2025-06-07 14:48:39

When I extend authorized client it return below message

Failed to extend the authentication record. The client already has a valid authentication record on the same portal.

Application: Omada Essential
Version: 5.15.22.40

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Re:Omada Essential extend return an error
2025-06-09 08:22:54 - last edited 2025-06-09 08:23:29

Hi  @matigarowel 

 

To understand the issue better, please let us know the following info:

1. A screenshot of the error message page when clicking extend.

2. What kind of portal authentication did you configure? Please also share a screenshot of the config page.

3. What's the firmware version of the EAP?

 

In the meantime, please refresh the web page and use a different browser.

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