Jonathan
Hola soy Jonathan de JSH Informática, estoy realizando una instalación a un cliente, con el grabador NVR1008H y 5 cámaras vigi por wifi, cuatro de ellas del mismo modelo C440W estas las dectecta el grabador sin problema.
Luego otra exterior C340W esta el grabador la detecta pero me dice no conectada, no se si es por el rango wifi que solo tiene una raya de señal, porque esta en la misma red, y en la app movil funciona perfectamente.
Podrias decirme que puede ser? gracias.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,@yosohe
We would like to kindly confirm whether your issue has been properly resolved.
Generally speaking, when your VIGI Camera and VIGI NVR are connected to the same local network, your NVR should be able to automatically detect and add the camera as expected. If you still cannot add the camera successfully, please try the following troubleshooting suggestions:
- Please remove the existing camera entry from your NVR first, then reconnect the camera to the same local network that your NVR is on.
- Attempt to add the camera to your NVR again to check if the setup completes successfully.
- All our wireless VIGI cameras also support wired connection. You may consider connecting the camera to the same network as your NVR via a wired cable as an alternative test.
- Copy Link
- Report Inappropriate Content
Hi @yosohe
May I ask what is your network topology to begin with?
Is this C340-W disconnected or offline on your NVR while staying connected on the VIGI app?
If possible, can you provide the hardware and firmware of your NVR and cameras for our reference as well.
- Copy Link
- Report Inappropriate Content
@yosohe hola
- Copy Link
- Report Inappropriate Content
Hi,@yosohe
We would like to kindly confirm whether your issue has been properly resolved.
Generally speaking, when your VIGI Camera and VIGI NVR are connected to the same local network, your NVR should be able to automatically detect and add the camera as expected. If you still cannot add the camera successfully, please try the following troubleshooting suggestions:
- Please remove the existing camera entry from your NVR first, then reconnect the camera to the same local network that your NVR is on.
- Attempt to add the camera to your NVR again to check if the setup completes successfully.
- All our wireless VIGI cameras also support wired connection. You may consider connecting the camera to the same network as your NVR via a wired cable as an alternative test.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 134
Replies: 3
Voters 0
No one has voted for it yet.