The AP EAP670 don't issue correct DHCP requests

The AP EAP670 don't issue correct DHCP requests

The AP EAP670 don't issue correct DHCP requests
The AP EAP670 don't issue correct DHCP requests
Yesterday
Model: EAP670  
Hardware Version: V1
Firmware Version: 1.3.6 Build 20260306 Rel. 14246

After upgrading the EAP670 from 1.1.1 to 1.3.6 (with OMADA 6.2.0.17) I did lose the AP.

 

After seraching I captured the trafic and find out that the AP use the default IP (192.168.0.254) and don't use the one from the DHCP server.

 

before:

the AP did the following request:

DHCP discover

the dhcp server reply with DHCP offer

the AP issue DHCP request

and the server reply with DHCP ack

 

after:

the AP did the following request:

DHCP discover

the dhcp server reply with DHCP offer

 

and loop on that!

 

I did try a factory reset and it did not change the behavior.

Updated to the 1.3.7 firmware with a laptop on the same ip range (192.168.0.1) but this don't change anything.

 

in all case it send up broadcast on UDP port 29810 with this content (with 1.3.6 firmware):

{
    "header": {
        "version": "1.3.0",
        "mac": "5C:E9:31:1D:07:BE",
        "type": 1,
        "device": "ap",
        "error": 0,
        "dest": "1d48292c25ee8f462023f91843975eaa",
        "verCap": 3
    },
    "body": {
        "deviceInfo": {
            "model": "EAP670",
            "name": "sk-ap3",
            "firmwareVersion": "1.3.6 Build 20260306 Rel. 14246",
            "modelVersion": "1.0",
            "hardwareVersion": "1.0",
            "upTime": "0 days 00:09:14",
            "cpuUti": 2,
            "memUti": 62,
            "wirelessLinked": false,
            "isFactory": false,
            "nf": [
                -95,
                -95,
                0,
                0
            ],
            "ip": "192.168.0.254",
            "mask": "255.255.255.0"
        },
        "deviceMisc": {
            "support_5g": true,
            "support_11ac": true,
            "support_lag": false,
            "supportMesh": 1,
            "customizeRegion": 276,
            "supportRoaming": 1,
            "supportDfs": 7,
            "supportCluster": 1,
            "category": "EAP",
            "modelType": "NORMAL"
        },
        "controllerSetting": {
            "controllerId": "1d48292c25ee8f462023f91843975eaa",
            "destOmadacId": "1d48292c25ee8f462023f91843975eaa"
        }
    }
}

 

A laptop on the same switch port get a correct DHCP IP.

 

What could be wrong ? And how tp downgrade to version 1.1.1 ?

Regards

 

Omada and AP are not in the same vlan. I use dhcp option 138 to allow adoption.

 

 

 

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1 Reply
Re:The AP EAP670 don't issue correct DHCP requests
16 hours ago

 Hi,@net5657 

Thank you for posting on our official business forum.

 

We regret to inform you that a firmware downgrade from version 1.3.6 is currently not supported for this device. 
To help troubleshoot the issue you encountered, could you please try connecting the EAP directly to your front-end DHCP server to test whether the device can successfully obtain a valid IP address this way?
Please ensure you perform the factory reset correctly: hold down the reset button for 5 to 10 seconds to complete a full reset.

 

Additionally, to help us better investigate and diagnose your problem, we would like to collect the following information from you:

  • Details of your network topology, specifically what device the EAP is connected to upstream
  • The type of controller you use to manage the EAP, as well as the current version of your controller

Thank you very much for your cooperation.

 

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