Access point
Hi guys I'm after some help if possible
I've factory reset my aP and now can't reconfigure it when I try to go to the setup my computer won't allow access
please help and many thanks
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Hi, @Sd1414
Thank you for posting on our business forum.
Could you please follow the troubleshooting steps below:
1. Please ensure all your physical connections are correctly set up.
2. Please confirm that you are using the correct IP address for your CPE to log in to its management page.
3. Try accessing the CPE management interface via different browsers
4. Configure a static IP address on your computer, then access the interface using the default IP of your CPE. You may refer to the guidance here:How to login to the Pharos-Series’ web management page | TP-Link
For additional information, you may also refer to this troubleshooting guide:Why cannot I log in to the web management page of the CPE? | TP-Link
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Hi,@Sd1414
Thank you for your reply.
Should you still be unable to access the CPE's configuration interface via its default IP address even after configuring a static IP on your computer, it is likely that the CPE device has encountered a hardware malfunction. In this case, you may consider replacing it with a new unit.
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Hi, @Sd1414
Thank you for posting on our business forum.
Could you please follow the troubleshooting steps below:
1. Please ensure all your physical connections are correctly set up.
2. Please confirm that you are using the correct IP address for your CPE to log in to its management page.
3. Try accessing the CPE management interface via different browsers
4. Configure a static IP address on your computer, then access the interface using the default IP of your CPE. You may refer to the guidance here:How to login to the Pharos-Series’ web management page | TP-Link
For additional information, you may also refer to this troubleshooting guide:Why cannot I log in to the web management page of the CPE? | TP-Link
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hi yes tried all the above yesterday for many hours and no matter what I tried it wouldn't work looks like I've got a dead unit
cable from router to lan port on POE adaptor
cable from Poe port to unit
then went into settings on laptop to change to static ip
every time I tried to add address on page
errors this is not secure
im guessing as its old its just given up
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Hi, @Sd1414
When you get the "This webpage is not secure" warning in your browser, please kindly try clicking the "Advanced" option on the prompt page, then select "Still go to this page" to check whether you can access the CPE configuration interface normally.
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hi I'm using edge where will I find this setting
I've tried 3 different computers and can't use it on any device
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hi
just tried everything again and no matter what I do it won't open the browser to configure and can't use it via the app to setup ( as won't connect to AP ) looks like I'm going to have to buy a new one
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Hi,@Sd1414
Thank you for your reply.
Should you still be unable to access the CPE's configuration interface via its default IP address even after configuring a static IP on your computer, it is likely that the CPE device has encountered a hardware malfunction. In this case, you may consider replacing it with a new unit.
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