Hi Wagonface,

 

Normally we can use Omada Controller to manage the EAP successfully, for your issue, maybe you can try the following steps to have a try.

 

1. Please check the version of the firmware; we recommend you to upgrade them to the latest version because the lower version of firmware may be not compatible with the latest version of Omada Controller.

 

2. Please check the IP of the EAP, if you config statistic IP address for the EAP, then there maybe something wrong when you manage them by Omada Controller.

 

3. If you have done the steps above and the problem still exists, you can have a factory for the EAP to have a test.

 

4. By the way, what's the version of your new Omada Controller? Did you manage the EAP by the older version of Omada Controller, and the EAP works well? 

easy to solve, try 1. export the config from ur old controller(optional) 2. completely uninstall the old controller. 3. import the config into new controller. 4. ensure ur new controller has the same ip subnet as the aps. 5. ensure the controller is wired connected to the lan, never use wireless link for the controller. 6. adopt the aps in the new controller