Cannot connect to the OC200 Cloud Controller via Cloud

Cannot connect to the OC200 Cloud Controller via Cloud
Cannot connect to the OC200 Cloud Controller via Cloud
2019-06-02 16:25:42
Model: OC200
Hardware Version: V3
Firmware Version: 1.1.1 Build 20190419 Rel.43063

Hi, I can't connect to my OC200 Cloud Controller via Cloud. I get a " Failed to connect to controller" without any details.

I've checked all, OC200 is accessible from web browser, all seems ok but from cloud is ko.

Should I open some ports on firewall or not?

I tried to disable the firewall but all remains the same.

 

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#1
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4 Replies
Re:Cannot connect to the OC200 Cloud Controller via Cloud
2019-06-04 12:08:52

Hello,

 

Do you mean that when you try to open the OC200 on the https://omada.tplinkcloud.com/login, you get a "Failed to connect to controller", yes?

 

1. Please make sure that you bind your TP-Link ID to the OC200 successfully. 

 

2. Use different browsers to have a try.

3. What's the version of your firmware? We recommend you to upgrade the firmware to teh latest version.

4. It would be better if you can send us a screenshot for your problem.

 

 

 

 

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#2
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Re:Cannot connect to the OC200 Cloud Controller via Cloud
2019-06-04 18:09:25

Hi, the controller is successfully binded to the cloud service, but when I click on Launch it says to me the message.

As i wrote before, the firmware version is:  1.1.1 Build 20190419 Rel.43063 .

I tried with the application, with another browser too, with no success. The error is the same.

My question is: should I open some ports on my router/firewall?

Thanks.

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#3
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Re:Cannot connect to the OC200 Cloud Controller via Cloud
2019-06-04 21:47:31

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#4
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Re:Re:Cannot connect to the OC200 Cloud Controller via Cloud
2019-06-11 01:23:17

Hi,

 

From the screenshot we klnow that you cannot open the OC200 on your Omada APP.

 

Normally this problem is caused by the connection of the OC200. You needn't to open some ports on the router/firewall, just check the IP address and the connection of the OC200.

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#5
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