EAP-115WALL cannot adopt

EAP-115WALL cannot adopt
EAP-115WALL cannot adopt
2019-06-04 20:36:36
Hardware Version: V1
Firmware Version: 1.4.0 Build 20190216 Rel. 60523

Hello

i had 2 EAP115 wall working good with omada controller

today i installed the 3rd one and suddently the 2 already installed went disconnected on the controller (dispite having internet acess by them )

 

the 3rd one could not been adopted and the other ones cannot also re-adopt. even resetted all of them and always the same error

 

 

error is:

Failed to send adopt command to AP

near the ? it says username or password are not correct ! but they are correct ! even after changing password or resseting device always same problem

how can i solve this?

thanks

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#1
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7 Replies
Re:EAP-115WALL cannot adopt
2019-06-10 01:03:56

Hello,

 

You say when you adopt the EAP, it will tell you "Failed to send adopt command to AP". Normally it is related to the network topology. When the Omada Controller tries to send the adopt command to the AP, it will failed, thus, it can not adopt the AP successfully. 

 

You can close the anti-virus/firewall for checking. And you can try to ping the EAP on the Controller host. If you can ping the EAP successfully, then you just reset the EAP and try again.

 

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#2
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Re:EAP-115WALL cannot adopt
2019-06-10 11:49:22

thanks a lot !

 

what i can see is that if i turn off my main router wifi network, the AP's disconnect altough apparently they are working...

basically i want to disable my main router wifi and only have wifi from the AP....

i think there is somekind on conflict that i cannot solve

 

btw, mesh is not possible to implement on this AP's?

 

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#3
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Re:Re:EAP-115WALL cannot adopt
2019-06-11 01:12:53

Hi,

 

EAP115-Wall doesn't support mesh.

 

Now, only EAP225-Outdoor and EAP225v3 support mesh, EAP245v3 will also support mesh later.

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Re:EAP-115WALL cannot adopt
2019-06-11 07:44:06

and will not be available on the future?

thanks

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Re:Re:EAP-115WALL cannot adopt
2019-06-11 09:42:07

Hi,

 

We have no plan to add this feature on EAP115-Wall for now, but we will consider it.

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#6
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Re:EAP-245 cannot adopt
2020-02-24 04:36:09

@forrest hi i was having a problem with my router EAP245 that i cant adopt it. I dont know what wrong. But somehow my phone is able to connect it but my laptop was having a problem that i am using the Omada Controller on my PC i have try so many times but still it doesnt work. The error message is "Failed to send adopt command to the AP".

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#7
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Re:EAP-245 cannot adopt
2020-02-24 08:47:35

@Ebe 

Try to reset the EAP and adopt it again, and your issue should be solved.

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#8
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