Oc200 Controller offline then online again

Oc200 Controller offline then online again
Oc200 Controller offline then online again
2019-08-13 15:59:08
Model: OC200
Hardware Version: V3
Firmware Version:

Hi All, 

 

I receive notifications in my phone that my controller went offline and then online again right away. This happens very frequently, like every few minutes, randomly. Please see screenshot attached. I am using a portal login for my guests to login to the internet. 

 

In my router, I have a dhcp reservation for oc200 controller which is 192.168.0.13. In the controller itself I use static IP setting

IP address 192.168.0.13

IP mask 255.255.255.0

Getaway 192.168.0.1

Primary DNS 203.142.82.222. 

 

What could be wrong? 

 

 

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2 Replies
Re:Oc200 Controller offline then online again
2019-08-14 05:58:18

Hello,

 

From the message we can know that the OC200 is often offline, which should be related to the network or the OC200. 

 

Just upgrade the firmware of OC200 to the latest version, then have a check. If it is convenient for you, please upload the log file of the OC200, we may see some information from the log.

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Re:Oc200 Controller offline then online again
2019-08-14 13:55:43

Stop using static IP on the OC200. Set it to DHCP if you are using DHCP reservation on your router

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#3
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