Safestream ER-6020 can not connect to WAN ISP set up as bridge mode

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Safestream ER-6020 can not connect to WAN ISP set up as bridge mode
Safestream ER-6020 can not connect to WAN ISP set up as bridge mode
2019-12-13 17:46:18 - last edited 2021-04-19 11:38:43
Model: TL-ER6020  
Hardware Version: V2
Firmware Version:

Hello

 

I installed a TL-ER 6020 to a customer that has 2 ISP´s with the Modem configured as bridge mode DInamyc IP.

 

WHen I connected to the wan port they neved comes up , allways disconnected, but when I change the modem´s to NAT mode ( not bridge) the  WAN ports took IP´s and are connected.

 

Anubody happen something like that?

 

Regards

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#1
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Re:Safestream ER-6020 can not connect to WAN ISP set up as bridge mode
2019-12-16 01:57:29 - last edited 2021-04-19 11:38:43
I think you need to confirm with your ISP, which dialup mode need to be set. For example, your ISP uses PPPoE, then ER6020 need to use PPPoE for WAN when your modem is bridge mode. When you make the modem as NAT mode, it become a router. So ER6020 will get the IP address from the modem.
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#2
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Re:Safestream ER-6020 can not connect to WAN ISP set up as bridge mode
2019-12-17 13:32:16 - last edited 2021-04-19 11:38:43

@Andone 

Hi Andone, I understand what you mean, but I have the WAN port of the ER-6020 configured as Dynamic IP there is not other configuration, if I change to PPOE like you said the provider should have to provide me more information.

 

Othe think is that I plug  that wan cable to a standard  TL-WR841HP home router and ir worked fine  in bridge mode but not the same way to the ER-6020.

 

That´s why I am concerned.

 

 

 

 

 

 

 

 

 

 

Regards

 

 

 

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#3
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Re:Safestream ER-6020 can not connect to WAN ISP set up as bridge mode
2019-12-18 02:43:49 - last edited 2021-04-19 11:38:43
When you use TL-WR841HP, it can work normally. Did WR841HP use dynamic IP as well? If yes, please confirm if your ISP will identify your MAC address, I mean maybe consider whether need MAC clone.
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Re:Safestream ER-6020 can not connect to WAN ISP set up as bridge mode
2019-12-18 21:20:27 - last edited 2021-04-19 11:38:43

@Andone yes the TL-WR841HP  works fine with dynamic IP , same standar configuration.

 

I am no sure if my ISP will identify the mac address  I will ask.

 

Thanks

 

Juan

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#5
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