EAP 110 outdoor voucher problem

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EAP 110 outdoor voucher problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP 110 outdoor voucher problem
EAP 110 outdoor voucher problem
2020-01-06 10:49:43
Model: EAP110-Outdoor  
Hardware Version: V4
Firmware Version:

i need any solution for my concern im using voucher system for my business  but when im turning off my desktop many of my clients bypass the voucher system see photos for reference.... i need solution or is this damage or not....   when they check the terns of use then log in they can connect my internet for free..

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Re:EAP 110 outdoor voucher problem
2020-01-06 14:08:50

@khenzhin 

Do you close / turn off the controller?

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Re:EAP 110 outdoor voucher problem
2020-01-06 14:41:55

@khenzhin 

 

When you say "im turning off my desktop", I assume you are turning off the Omada Controller.  The portal lives on the controller, so it will not work if you turn it off.  If you need to be able to turn off your computer and still have the controller running, I'd recommend setting up a computer that is dedicated to the controller or getting an OC200 hardware controller.

 

You must have the Omada software running somewhere to use a portal.

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Re:EAP 110 outdoor voucher problem
2020-01-07 00:43:56 - last edited 2020-01-07 00:45:52

@khenzhin 

From the screenshot I know you truly close the Omada Controller when you close the laptop. 

Many features on the Omada Controller need the Omada Controller to keep running all the time. That is, if you close the Omada Controller, these features may not work normally. And Voucher portal is one of these features. So please keep the Omada Controller running all the time to make sure your voucher portal can work normally. 

By the way, for the issue you feedback, we has fixed it in the latest firmware. Please upgrade the firmware and the issue should disappear. (After your upgrade the firmware, the portal will not work when you close the Omada Controller.)

Note:For the EAP110, the firmware has been finished and we will release it in these days. 

 

If you don't keep the Omada Controller running all the time, we recommend you to use the OC200 to manage the EAP. Please go to this website to see more information about OC200. 

 

 

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Re:EAP 110 outdoor voucher problem
2020-01-07 10:17:45

@forrest   when i shut down my desktop its automatically exit the controler... but i never unplug the  omada ep110 its plug 24/7   hope to fix this as soon as posible i can turm off my desktop.... until now

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#5
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Re:EAP 110 outdoor voucher problem
2020-01-07 10:37:34 - last edited 2020-01-07 10:38:23

 

khenzhin wrote

@forrest   when i shut down my desktop its automatically exit the controler... but i never unplug the  omada ep110 its plug 24/7   hope to fix this as soon as posible i can turm off my desktop.... until now

 

If you use voucher authentication, you need to run the controller 24/7, too.

PCs ging to sleep mode are not suitable to run the software controller 24/7 at all.

 

Consider use of an OC200 hardware controller.

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