@khenzhin 

Do you close / turn off the controller?

@khenzhin 

When you say "im turning off my desktop", I assume you are turning off the Omada Controller.  The portal lives on the controller, so it will not work if you turn it off.  If you need to be able to turn off your computer and still have the controller running, I'd recommend setting up a computer that is dedicated to the controller or getting an OC200 hardware controller.

You must have the Omada software running somewhere to use a portal.

@khenzhin 

From the screenshot I know you truly close the Omada Controller when you close the laptop. 

Many features on the Omada Controller need the Omada Controller to keep running all the time. That is, if you close the Omada Controller, these features may not work normally. And Voucher portal is one of these features. So please keep the Omada Controller running all the time to make sure your voucher portal can work normally. 

By the way, for the issue you feedback, we has fixed it in the latest firmware. Please upgrade the firmware and the issue should disappear. (After your upgrade the firmware, the portal will not work when you close the Omada Controller.)

Note：For the EAP110, the firmware has been finished and we will release it in these days. 

If you don't keep the Omada Controller running all the time, we recommend you to use the OC200 to manage the EAP. Please go to this website to see more information about OC200. 

@forrest   when i shut down my desktop its automatically exit the controler... but i never unplug the  omada ep110 its plug 24/7   hope to fix this as soon as posible i can turm off my desktop.... until now