Chromebook constantly connecting/reconnecting
Chromebook constantly connecting/reconnecting
At some point in the last week, my daughter's school-issed Dell Chromebook will repeatedly go through a connecting/connected/connecting/connected cycle at our home. I will watch it go through this cycle a dozen or more times in a row while my iPhone, sitting right next to it, stays connected.
We have 2 EAP225s: 1 downstairs and 1 upstairs, both managed by an OC200 Hardware Controller. All are running the latest firmware versions. All are plugged into wired ethernet ports, which are connected to a tp-link PoE switch that itself connects to the carrier's device (whose WiFi is turned off).
I've read some threads about optimization but they seem to have been written before the latest firmware updates and so the screens are different.
I'm not sure what set of troubleshooting steps I should go through. The device seems to want to connect to the upstairs WAP when it's downstairs, but its still not so far away that it shouldn't get signal. We only have a dozen or so devices in the house (~3,000 square feet) using WiFi as most rooms are wired for CAT6. My daughter's Chromebook doesn't have an ethernet jack though, so I'm out of luck there. I have seen this same behavior occasionally on one (of 2) Roku devices in the house.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@JSchnee21 I'm now at my wits end. I set up a dedicated 2.4 GHz WLAN with its own SSID just for this computer. I have now cycled through every security option there is and I get the same result. The Chromebook displays a popup:
Network connection error
Failed to connect to network 'SSID Name' Out of Range
I get this error with the Chromebook literally on top of the AP. Numerous other devices in our home (much further away) are connecting fine. This Chromebook connects to the school's WiFi network just fine.
- Copy Link
- Report Inappropriate Content
Hi @xleroc,
Sorry to hear things aren't working out. While it always frustrates me when a piece of technology doesn't work the way it should, sometimes you just have to cut bait and move on.
A few possible options to consider:
1) a long ethernet cord
2) MOCA => ethernet
3) small travel router (like the Mango from GL.iNET GL-MT300N-V2) to Ethernet
4) MESH connected EAP225 to ethernet
5) Buy an iPad or laptop
6) USB to Wifi adapter for the Chromebook -- not sure if this is supported and you may not have adequate privs to do so
-Jonathan
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 2152
Replies: 14