@KWTPGC Hi,You need to log in to your OC200 with the IP of OC200 locally, then re-enable cloud access and re-bind your tplink id to continue using the cloud access function.

Thanks for thta information.  Just done that successfully.  I can see the controller on cloud but still cant connect to it when i click Launch (failed to connect to controller).  I also can't see how to backup the OC200 configuration, just in case i have to doa factory reset.

Same setup as previously with 4 x EAP225 and one OC200 controller.  After a lengthy overnight power cut of Friday, the hardware controller lost its cloud connection and I couldn’t get it back through local or cloud admin.  So I reset the controller with its reset button.  I successfully attached the controller to cloud, but it seems to have lost all the configuration details.  The 4 x APs are still working and we can connect to the 3 SSID we have across those 4 devices.  However, these show as configured by another controller.  I had taken a backup in the autumn but can’t find it – and I don’t want to have to build the SSID and settings from scratch again.

Is there anyway to get the hardware controller to learn the settings from the existing Aps?  Help would be appreciated!

@KWTPGC