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Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly

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Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly
Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly
2021-12-01 17:05:42 - last edited 2021-12-02 16:00:46
Model: EAP245  
Hardware Version: V3
Firmware Version: 5.0.4

I have an existing omada setup w/ ER605, SSG2100 swtich, and OC 200 controller. I have had one EAP 245 connected with no issues for several months. I recently added another EAP 245 to the network however it keeps cycling through disconnecting, provisioning, and being connected. It does this every several minutes. I have read through the forum for possible solutions but have not found anything yet. The original AP still works fine it is just the new one that is doing this. Any suggestions on what could be wrong or is my new AP faulty?

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Re:Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly-Solution
2021-12-02 10:18:20 - last edited 2021-12-02 16:00:46

@TLB85 

 

Are both 245s on the same firmware? I had a similar issue after updating the firmware of my 245s. I think it's related to AI roaming feature that was added to firmware 5.0.2 of the 245. Disabling the AI roaming in the controller's Advanced Features fixed the issue. Another user posted that the bug is known and will get fixed in a future controller update.

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Re:Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly
2021-12-02 05:26:10 - last edited 2021-12-02 05:29:30

@TLB85 

Any advanced functionalities enabled? Mesh?

Check your power supply methods. PoE cable length. An unstable power supply can lead to this issue. I met this before. Use the shorter cable, CAT5e at least. 

Make sure the physical connections are all plugged correctly and firmly. 

Try the reset. 

 

EAP245, I remember this one can be recovered by yourself. FAQ: https://www.tp-link.com/us/support/faq/3186/ You can try this before you contact the support. If you do a proper firmware recovery and it still works like that, could need an RMA. 

You gotta make sure you download the right firmware from your country website. 

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Re:Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly-Solution
2021-12-02 10:18:20 - last edited 2021-12-02 16:00:46

@TLB85 

 

Are both 245s on the same firmware? I had a similar issue after updating the firmware of my 245s. I think it's related to AI roaming feature that was added to firmware 5.0.2 of the 245. Disabling the AI roaming in the controller's Advanced Features fixed the issue. Another user posted that the bug is known and will get fixed in a future controller update.

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Re:Newly adopted EAP 245 keeps looping through provisioning/connected/ and provisioning repeatedly
2021-12-02 16:02:43

@ACMiller 

 

So that ended up being the solution for my case. I never bothered to updated my OC200 controller and the old version of that didnt even show the option for AI roaming. After updating the controller I disabled the AI roaming and everything has been working fine. Thanks for providing the solution!

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