Omada -> Switch Statistics page shows wrong devices next to port statistics

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Omada -> Switch Statistics page shows wrong devices next to port statistics

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Omada -> Switch Statistics page shows wrong devices next to port statistics
Omada -> Switch Statistics page shows wrong devices next to port statistics
2022-02-08 09:50:11 - last edited 2022-02-08 09:51:24
Model: OC200  
Hardware Version: V1
Firmware Version: 1.14.3 Build 20220112 Rel.64116

Hi,

In switch statistics, I noticed that the wrong device is shown next to the graph with data transfer.

 

In the image attached, you can see that Port 2 has no device, while in reality OC200 is connected to it.
Port 3 and 4 are in LACP mode and are both connected to "Switch 2".
Port 5, 7, and 8 are good. But Port 8 is displaying the MAC address of Access Point instead of the assigned name "AC1".

 

This looks like LACP is causing issues with this display.


If you need more data from me, feel free to contact me, and I'm more than happy to provide you will all information you need to fix this bug.

 

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#1
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6 Reply
Re:Omada -> Switch Statistics page shows wrong devices next to port statistics
2022-02-09 07:51:33

Dear @Hooch

 

Hooch wrote

In switch statistics, I noticed that the wrong device is shown next to the graph with data transfer.

In the image attached, you can see that Port 2 has no device, while in reality OC200 is connected to it.
Port 3 and 4 are in LACP mode and are both connected to "Switch 2".
Port 5, 7, and 8 are good. But Port 8 is displaying the MAC address of Access Point instead of the assigned name "AC1".

This looks like LACP is causing issues with this display.

 

To better assist you, could you please tell us what is model number of your switch?

And what is the hardware and firmware version of it?

 

Please also tell us what's the physical connection(current topology) of your all devices?(You can draw a diagram of Network Topology simply if you don't mind.)

 

Best Regards!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:Omada -> Switch Statistics page shows wrong devices next to port statistics
2022-02-09 08:44:11

@Hank21 

 

Hi,

I attached the diagram as an image attachment.

Here is information about hardware and firmware versions of my equipment.

 

RT - Router - ER7206 v1.0 - 1.1.1 Build 20210723 Rel.64359
SW 1 - Switch 1 - TL-SG2210P v3.20 - 3.20.2 Build 20210806 Rel.55686
SW 2 - Switch 2 - TL-SG3210 v3.0 - 3.0.3 Build 20211125 Rel.52022
OC 200 - OC200 1.0 - 1.14.3 Build 20220112 Rel.64116

 

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#3
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Re:Omada -> Switch Statistics page shows wrong devices next to port statistics
2022-02-10 05:43:14

Dear @Hooch ,

 

Hooch wrote

I attached the diagram as an image attachment.

Here is information about hardware and firmware versions of my equipment.

 

Thank you very much for providing such a clear topology diagram.

As the firmware version of your SW1 TL-SG2210P  is not up to date, we suggest that you can upgrade it to the latest version to see if this solves the problem. 

 

Best Regards!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:Omada -> Switch Statistics page shows wrong devices next to port statistics
2022-02-10 07:56:17

@Hank21 

Check for the update button on the Omada controller doesn't return anything new.

My version is: 3.20.2 Build 20210806 Rel.55686

On the website, I found: TL-SG2210P(UN)_V3.2_20210407

 

Is that version from the website newer?

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#5
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Re:Omada -> Switch Statistics page shows wrong devices next to port statistics
2022-02-14 08:39:15

@Hank21 

 

Is there any more information that would help with finding the issue's root cause?

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#6
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Re:Omada -> Switch Statistics page shows wrong devices next to port statistics
2022-02-15 09:23:36

Dear @Hooch,

 

The issue you are experiencing sounds unusual, I'd like to escalate your case to the TP-Link support team for further investigation.

They will reach you via your registered email address shortly, please pay attention to your email box later.

Once the issue is addressed or resolved, I'd encourage you to share it with the community.

 

Thank you so much for your cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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