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Controller offline

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Controller offline

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Controller offline
Controller offline
2022-04-10 05:27:16
Model: OC200  
Hardware Version: V1
Firmware Version: 1.14.3

I have a controller that cannot connect to the Omada Cloud Service or download patches.

 

This was previously working, setup with DHCP. Any pointers on how to troubleshoot this?

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#1
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Re:Controller offline
2022-04-11 07:47:02

Dear  @cyruspy 

 

Omada Cloud Service is based on AWS. If you are not able to bind your controller to the cloud server, please check:

 

1. If the OC200 has Cloud LED green. If no, please double check if this OC200 do has Internet, or if there is any access control rules on the front router;

2. On Controller settings--Cloud, please check if the cloud service is Enable. 

 

Regards

 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:Controller offline
2022-04-12 13:55:58

  @Hank21 

 

It's enabled & not connected:

 

 

I don't see any logs facilities that can confirm if it's a DNS issue or a connectivity issue. It was previously working (for several months)

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#3
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Re:Controller offline
2022-04-12 22:55:44 - last edited 2022-04-12 22:56:33

It was a DNS resolver thing. After upgrading PiHole it stopped answering to subnets outside of its own. No indication in the logs on the controller side.

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