Business Community > Routers > ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)
< Routers

ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)
ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)
2022-04-13 22:56:31 - last edited 2022-04-26 10:17:31
Model: ER605 (TL-R605)  
Hardware Version: V1
Firmware Version: 1.2

I have setup a small network using ER605 using dual WAN. Ever since this setup, my WhatsApp calls on my cell phone (connected via WiFi) or on my laptop (connected via LAN) would get disconnected for one or two seconds and then come back. I am using my VDSL modem in bridge mode. If I disconnect the ER605 and connect directly to VDSL modem, there is no problem in calls. The interruption happens on WhatsApp, Skype and Microsoft Teams but Zoom calls work fine. Here's how my setup looks like.

 

 

I just have enabled load balancing.

 

I have very basic networking skills. I have setup continuous ping to my router, the internet and the public interface of my router and the appear to work fine without any disconnections. Thanks for any suggestions or pointers.

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams) -Solution
2022-04-22 22:36:04 - last edited 2022-04-26 10:17:31
This is because of Vodafone Gigabox modem that drops packets in bridge mode. Nothing wrong with the TP Link device. Thanks for your help.
Recommended Solution
  0  
  0  
#5
Options
4 Reply
Re:ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)
2022-04-14 06:09:41

Hi  @self 

 

We did not hear the same issue before, it seems like a problem caused by WAN IP changing. 

Could you please try unplug the tplink router WAN 2(the 4G one) and test it again? 

 

 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#2
Options
Re:ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)
2022-04-14 08:37:33

  @Hank21 WAN 1 is static IP (PPPoE) and WAN 2 is dynamic. I plugged the cable of WAN 2 out and it is still the same problem.

  0  
  0  
#3
Options
Re:ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams)
2022-04-15 08:38:24

Hi  @self ,

 

I can see there is a Wi-Fi router between your mobile phone and the ER605. Have you tested the Skype call on laptop that connects to the router via Ethernet cable? (to prevent influence from switch/wireless router)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#4
Options
Re:ER 605 Frequent Disconnections on Calls (WhatsApp, Skype, Teams) -Solution
2022-04-22 22:36:04 - last edited 2022-04-26 10:17:31
This is because of Vodafone Gigabox modem that drops packets in bridge mode. Nothing wrong with the TP Link device. Thanks for your help.
Recommended Solution
  0  
  0  
#5
Options

Information

Helpful: 0

Views: 839

Replies: 5

About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.