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Guidelines Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.

Guidelines Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.

GuidelinesTips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2022-05-20 10:16:49 - last edited 2023-08-23 02:24:05

Hey there!

 

Whether you are a seasoned pro or a newbie within our Community, welcome!

This post will help make the most out of your Community experience. 

If you think it's helpful, knock me by clicking on the positive triangle icon below.

 

 

1. Do a Search Before Posting

 

Before posting, try doing a search in the Community Search Field to see if the issue has been reported previously. If yes, add more details, not just "I have the same problem" and nothing else. If the thread is older than six months, please start a new thread as conditions may have changed within that time span (new software release, new hardware versions, etc.).

 

 

 

2. Be Specific When Posting

 

When you decide to report an issue, it is essential to provide as much detail as possible in order to better investigate the issue and receive the best possible response from the community.

 

a. Use A Descriptive Title

 

A title with more details like model, error or other descriptive information helps others understand what your topic is about, which is more likely to grab attention from like-minded people and receive a quick response. For instance, “Wifi Range extender” isn't that clear, while "RE300 extender failed to connect to TP-Link router"  is much better.

 

b. Describe The Issue As Detailed As Possible

 

Here is the information you could include to get better help with your case:

 

  • Products Info - inform the Model number, Hardware and firmware version of your TP-Link products.

  • Share your Goal to ensure that others who are reading your question will know what you are ultimately trying to accomplish. This is important as sometimes the exact feature or function isn’t always possible, but there may be a creative workaround that gets you to the results you want.

  • Describe the Roadblock to show what is preventing you from accomplishing your goal, and where you are running into this issue.

  • Provide Examples with Screenshots, Videos and as many specifics as possible when explaining your issue or question. This is the key!

  • Add the Detail around what you are experiencing, how to trigger or reproduce the issue, how often it happens, things that you have already tried and any other relevant information you'd like to mention.

 

 

3. Mark Answers as “Recommended Solution”

 

If someone from the community has provided a response that solved your issue or helped answer your question, please mark it as a Recommended Solution. This lets others know that the solution was helpful, and also ensures that it is surfaced in the Search results properly.

 

 

 Additional Tips For Searching: 

 

(1) Hard to find a solution? Try navigating to the Home Page of the Sub-forum and view the posts at the top, where you may find some Solutions to known issues, Troubleshooting guides on a certain issue, and Configuration Guide for critical functions.

 

 

(2) Going through a thread with pages of replies? Try navigating to Page 1 of the thread and see if a ‘Recommended Solution’ has been marked. If yes, check the Recommended Solution of a thread first, this helps you quickly find the solution or suggestion to the issue discussed in the thread.

 

 

 

  Additional Tips For Replying to Posts: 

 

  • (1) Remain On Topic.

If you have irrelevant issues to report (or irrelevant questions to ask), please Start a New Thread so that others who have the same issue (or question) are more likely to find your topic easily by title and join the discussion.

  • (2) Be Kind, Courteous and Patient.

Different people have differing levels of experience with products, and may need some extra assistance clarifying their issue. 

 

 

 Additional Tips For Reporting Security Issues: 

 

At TP-Link, customer security comes first. To report Security Issues regarding TP-Link products, please follow the situation below and submit the feedback from HERE.

 

  • (1) To submit security-related inquiries, click  Contact Technical Support  where our support engineers will help look into your concerns personally and assist in the first time.

 

  • (2) To report Product Security or Vulnerability issues, click  Submit Security Feedback  where your information will be handled by our network security engineers, and you can expect a reply in 1-3 business days.

 

 

Now you should be ready to start the voyage in the TP-Link Community!

See you soon in the forums~

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#1
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8 Reply
Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2022-09-27 10:24:28 - last edited 2023-08-22 11:32:56

hhi nice question

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#2
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Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2022-12-27 13:29:10 - last edited 2023-08-22 11:32:56
Great article. thank you
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#5
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Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2023-06-03 10:12:18 - last edited 2023-08-22 11:32:56

  @Fae 
 

Here are some quick tips on how to efficiently report a problem or ask a question in the community:

Search before posting: check if your problem has been reported before to avoid duplication. If you find a similar issue, provide additional details instead of just saying, "I've the same problem"

Be specific: use a descriptive title that includes the model or bug. Provide as much detail as possible, such as product information, your goal, the obstacle you're facing, examples with screenshots or videos, and any relevant information.

Highlight recommended solutions: If someone provides a helpful answer, mark it as a recommended solution. This helps others and improves search results.

Additional search tips:

Visit the sub-forum home page to find solutions, troubleshooting guides, and configuration guides.
Look on the first page of a topic for highlighted suggested solutions.
Additional Tips for Answering:

Stay on topic and start a new thread for unrelated problems or questions.
Be kind, courteous, and patient with others who may have different experience levels.
Additional tips for reporting safety issues:

Use the contact options provided to report security issues or vulnerabilities.
Contact technical support if you have questions, or send us security feedback for product security issues.

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#6
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Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2023-06-22 10:26:03 - last edited 2023-08-22 11:32:56

 The topic may cover several key points, such as:

1. Clear and concise subject lines: Encouraging users to choose descriptive subject lines that accurately summarize the issue or question. This helps attract the attention of relevant community members who can provide assistance.

2. Providing detailed information: Advising users to include relevant details about the problem or inquiry. This may include the specific device or product model, firmware version, any error messages received, and the steps taken to reproduce the issue. The more information provided, the easier it is for others to understand and assist.

3. Using a structured format: Suggesting the use of a structured format when reporting an issue or asking a question. This can include dividing the information into clear sections such as "Issue Description," "Steps to Reproduce," and "Expected Outcome vs. Actual Outcome." This format helps organize the information and makes it easier for others to follow and respond.

4. Searching for existing solutions: Encouraging users to search the community forum or knowledge base before posting a new question or issue. Many common problems may have already been addressed, and existing solutions can save time for both the person asking the question and those responding.

5. Politeness and respect: Emphasizing the importance of maintaining a polite and respectful tone when interacting with other community members. This fosters a positive and helpful environment and encourages more people to participate and contribute.

6. Following up and providing feedback: Encouraging users to follow up on their reported issues or questions and provide feedback on the solutions or suggestions they received. This helps the community understand the effectiveness of the support provided and allows for continuous improvement.

These are some of the key aspects that may be discussed in the forum topic "Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community." The goal is to empower community members to effectively communicate their concerns and receive prompt and accurate assistance from fellow members.

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#7
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Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2023-07-08 14:07:45 - last edited 2023-08-22 11:32:56

  @Fae 

To report a problem or ask a question efficiently in the community, here are some quick tips:

  1. Search before posting to avoid duplication.
  2. Be specific in your title and provide detailed information about the issue.
  3. Highlight recommended solutions to help others.
  4. Utilize search features and check sub-forum home pages for solutions.
  5. Stay on topic and be courteous when answering questions.
  6. Use appropriate channels to report safety issues or vulnerabilities.

By following these tips, you can streamline the process and contribute effectively to the community.

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#8
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Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2023-07-21 15:12:44 - last edited 2023-08-22 11:32:56

  

Thank you for sharing these helpful tips! Whether experienced or new to the Community, I appreciate the guidance on efficiently reporting issues or asking questions. Looking forward to making the most of my Community experience which I get from this website buy codeine online​​​​​​​!

 

 

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#9
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Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2023-08-02 09:13:54 - last edited 2023-08-22 11:32:56
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#10
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Re:Tips For Efficiently Reporting an Issue (or Asking a Question) In The Community.
2023-08-02 09:20:07 - last edited 2023-08-22 11:32:56

  @Jane4

 

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#11
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