Hello,

I have been working with EAP225 v3.0 and v4.0 for some time. But I have got a problem with EAP225 v4.0 firmware version 5.0.8 over Omada TPlink Cloud.

Actually, the EAP225 devices and the Omada Controller are in different networks. All of the EAP225 devices with version 3.0 work correctly and they are not problem. But EAP225 v4.0 are disconnected from Omada Controller.

What I know, first to configure the EAP225 device with the Omada Controller, they must be in a same network that can see each other. 

After the relevant configuration and settings, I transfer the EAP225 device to the desired building. After completing the installation process, I turn on the device.

After about 1 minute, EAP225 v3.0 devices to Omada Controller without problem are connected and I can see and control them. But EAP225 v4.0 devices no longer appear in the controller and are disconnected.

After checking, I found that EAP225 v3.0 devices gets the new network IP from DHCP. But EAP225 v4.0 devices still appear in Omada Controller with previous IP.

The most interesting thing is that EAP225 v4.0 works and anyone can connect to this device and get internet services. But on the Omada Controller, it still shows disconnected. (see as below)

What do you suggest to solve this problem?

Best regards,

Yashar