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ER605 - how to log that ISP is dropping?

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ER605 - how to log that ISP is dropping?

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ER605 - how to log that ISP is dropping?
ER605 - how to log that ISP is dropping?
2022-11-11 01:24:19 - last edited 2022-11-15 06:15:32

We have recently changed from an End of Life cisco router to the ER605.  The staff are reporting regular but intermittent internet loss.  We are all fairly non-technical, and are trying to understand if it a setting on the new router - which we are pretty much using the out of the box config right now, other than cloning the cable modem IP for the WAN - or if we have an ISP issue.   Topography is Rogers cable modem -> ER605 -> office desktop PC

 

What logging would need to be enabled on the ER605 router and what would we be looking for in the logs, that would identify each time internet connectivity through the ISP is lost?  The Cable modem is pass-thru. 

 

I checked the user guide here but the System Log settings in chapter 8 just offer Severity level and there is no documentation on what severity the router would consider no internet access.

 

Thanks in advance

 

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Re:ER605 - how to log that ISP is dropping?
2022-11-11 02:35:20 - last edited 2022-11-15 06:15:32

  @Whovian2 

 

There is no way to do what you want.

 

TP-Link has decided that a WAN failure is not important enough to include in the logs or notify you in any way.

 

Yes, you read that right. Yes, TP-Link is well aware of it. Yes, many others have complained about it to them. Yes, it is quite stupid. No, there is no fix.

 

See here for more:

 

https://community.tp-link.com/en/business/forum/topic/504082

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