ER605 (TL-R605) Captive portal fails on most iOS devices

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ER605 (TL-R605) Captive portal fails on most iOS devices

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ER605 (TL-R605) Captive portal fails on most iOS devices
ER605 (TL-R605) Captive portal fails on most iOS devices
2022-11-18 03:50:09
Tags: #Captive Portal
Model: ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: 2.0.0 Build 20220106 Rel.56391

Hi,

customers are struggling with captive portal&

Basically it works, but has an issue that prevents customers from normal flow and require frequent and annoying portal re-logins

Problem setup: Formal users with 0 (zero) idle timeout, no MAC binding, 10 Maximum Users per login
Problem devices: Apple iOS devices

Issues:
After successful login in captive portal in iOS Captive portal assistant no success redirect happens. So, there is no Done/Success option on iOS device (Only Cancel) and iOS does not consider internet connection is accessible.
To fix this  issue captive portal must redirect to "url" option to let iOS device confirm that captive auth is successful. (it will reach http://captive.apple.com/hot-spot.html)

This issues causes to have multiple authentications of the same device with the same login and mac address. And then this user runs out of "Maximum Users" settings and no more logins allowed.

Here is the example of multiple users with the same login and MAC addresses - these are current active sessions list. Why ip addresses are different for the same MAC address?

   {
     "authtype": "web",
     "expiretime": 1672559999,
     "gw_address": "172.20.2.1",
     "gw_id": "eth0.2",
     "gw_port": "2060",
     "indata": 0,
     "ip": "172.20.2.46",
     "mac": "92-B9-B9-43-7D-9B",
     "outdata": 0,
     "remindflag": 0,
     "status": 9,
     "token": "5bb6fb4b842258e9b352809e4afbf453",
     "uptime": "2022-11-16 22:48:11",
     "url": "http://captive.apple.com/hotspot-detect.html",
     "username": "Room6"
   },
   {
     "authtype": "web",
     "expiretime": 1672559999,
     "gw_address": "172.20.2.1",
     "gw_id": "eth0.2",
     "gw_port": "2060",
     "indata": 0,
     "ip": "172.20.2.48",
     "mac": "92-B9-B9-43-7D-9B",
     "outdata": 0,
     "remindflag": 0,
     "status": 9,
     "token": "8cbfeb1735bcac520094d88297dc7e6e",
     "uptime": "2022-11-17 2:23:19",
     "url": "http://captive.apple.com/hotspot-detect.html",
     "username": "Room6"
   },
   {
     "authtype": "web",
     "expiretime": 1672559999,
     "gw_address": "172.20.2.1",
     "gw_id": "eth0.2",
     "gw_port": "2060",
     "indata": 0,
     "ip": "172.20.2.50",
     "mac": "92-B9-B9-43-7D-9B",
     "outdata": 0,
     "remindflag": 0,
     "status": 9,
     "token": "6847753c7d38b84140b43f94ad5525f1",
     "uptime": "2022-11-17 6:39:0",
     "url": "http://captive.apple.com/hotspot-detect.html",
     "username": "Room6"
   },
   {
     "authtype": "web",
     "expiretime": 1672559999,
     "gw_address": "172.20.2.1",
     "gw_id": "eth0.2",
     "gw_port": "2060",
     "indata": 0,
     "ip": "172.20.2.55",
     "mac": "92-B9-B9-43-7D-9B",
     "outdata": 0,
     "remindflag": 0,
     "status": 9,
     "token": "8d951e61d924a13f35d65b1b46d66d8b",
     "uptime": "2022-11-17 17:52:10",
     "url": "http://captive.apple.com/hotspot-detect.html",
     "username": "Room6"
   },

 

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#1
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3 Reply
Re:ER605 (TL-R605) Captive portal fails on most iOS devices
2022-11-22 12:19:17

  @freepaddler 

 

Your problem does seem weird, and if you could provide a few screenshots showing exactly how the Portal is set up, it might help pinpoint the problem.

Just striving to develop myself while helping others.
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#2
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Re:ER605 (TL-R605) Captive portal fails on most iOS devices
2022-11-22 12:41:32 - last edited 2022-11-22 12:42:59

Hi,  @Virgo 

There are not too much options to setup

but please find portal and formal user setups attached. The most weird thing is that on the same device captive login page may end with "Done" option and may not :(
 

 





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#3
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Re:ER605 (TL-R605) Captive portal fails on most iOS devices
2022-11-23 08:25:19

Dear @freepaddler ,

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

The ticket ID is TKID221135361, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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