OC300 offline after update

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OC300 offline after update

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OC300 offline after update
OC300 offline after update
2022-11-24 08:47:39 - last edited 2022-11-25 07:53:43
Model: OC300  
Hardware Version:
Firmware Version: 1.13.1 Build 20220921 Rel.35923

Hi,

 

Today after update, OC300 is offline - I think after a very very short online presence after update.

 

The problem is I'm not at that site (I'm managing it remotely) and even worse, because there are more than 6 motnths since I've installed and I'm managing it via tplink cloud account, I do not find/remember the local router password. BTW, not a very funny way from tplink to launch updates that leave the controller offline !!

 

What is your advice, considering that there is a problem to reach that site, but I do have access to a local computer via teamviewer?

 

Thank you,

 

Costin

 

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Re:OC300 offline after update-Solution
2022-11-25 06:37:54 - last edited 2022-11-25 07:53:43

  @Dbac 

 

The most straightforward way to locate the problem is to confirm that the local controller is still running properly.

Usually a local reboot or local re-enable Cloud access will solve the problem.

Just striving to develop myself while helping others.
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Re:OC300 offline after update-Solution
2022-11-25 06:37:54 - last edited 2022-11-25 07:53:43

  @Dbac 

 

The most straightforward way to locate the problem is to confirm that the local controller is still running properly.

Usually a local reboot or local re-enable Cloud access will solve the problem.

Just striving to develop myself while helping others.
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#2
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Re:OC300 offline after update
2022-11-25 07:59:41
Yep, that solved the issue, - but it's really uncomfortable to ask non-tech people to open the rack and to stop/start the equipment... maybe a little more attention from tp-link when releasing updates... Thank you,
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