Dear  @nod0ubt 

nod0ubt wrote

my VIGI NVR1016H V1 automatically update the firmware to version V1_1.0.2 Build 221020 from V1_210825. This happens over the weekend when I am away. First, the NVR become un stable to the network. Accessing from remote always shows device offline. Secondly The recording automatically stops and we have lost 4 days worth of recording. I am now downgrading to the previous version and works without issues.

 

How to prevent the NVR from automatically upgrade the firmware until TPLINK fix the issues? Or does anyone face the same problem ?

 

We did not receive any similar feedback before. May I know the model number of your cameras?

If possible, please share us how you connect your whole network, so I can run a test on my end. 

kogan wrote

  @Hank21 

 

I also got a big problem after the mentioned above update.

 

NVR was in a sort of boot loop, every time it had network connection to the cameras.

After I unpluged network cable, I was able to go into settings and remove all the cameras. After that, NVR also worked with network connected.

As soon as I connected to 1 camera (3rd party, ANPVIZ with 5MP, Dome) NVR gone crazy again.

 

So, I downgraded it to 1.0.1 again, but this should not be the solution.

Dear @kogan 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

The ticket ID is TKID230117507, please check your email box and ensure the support email is well received. Thanks!

Dear @nod0ubt 

nod0ubt wrote

  @Hank21 I am using multiple TAPO cameras ranging from C70, C200, C210, and 2xC400HP, 1xC300HP, 1xC540-W

 

Attached is the setup look like. Its a plain single VLAN network.

Thanks! I will do further test and escalate it to our support engineer.