Business Community > VIGI Surveillance > So very slow and laggy
< VIGI Surveillance

So very slow and laggy

So very slow and laggy

So very slow and laggy
So very slow and laggy
2023-02-10 05:39:36 - last edited 2023-02-10 05:41:09
Model: VIGI NVR1008H  
Hardware Version: V2
Firmware Version: 1.3.5

The live preview on PC from Vigi Security Manager software is delayed by over a minute and a half.

I can see the cameras not delayed on a monitor connected to the NVR.  I'm on gigabit network and the horrible security manager software are set to the LQ preview so is only showing the low res substream but it is still terribly delayed.

 

The awful terrible TP-Link phone support keeps threatening to disconnect me after 2 minutes unless I press 1, I've been on hold for 45 minutes now.  No one is answering at the live chat.  Does anyone actually work for TP-Link?

  0      
 
  0      
 
#1
Options
2 Reply
Re:So very slow and laggy
2023-02-13 06:36:00

Dear @Ianto ,

 

The live preview on PC from Vigi Security Manager software is delayed by over a minute and a half.

I can see the cameras not delayed on a monitor connected to the NVR.  I'm on gigabit network and the horrible security manager software are set to the LQ preview so is only showing the low res substream but it is still terribly delayed.

 

Our support team has received your feedback on the issue via email, they will continue to follow up with your case.
If you have any additional information, please feel free to reply to the support email whose case ID is TKID230216913.

 

Many thanks for your cooperation and patience! Thank you for your valued update on the case.

 

Best Regards! :) New to TP-Link Community? >>Get Started Here<<.
  0  
  0  
#2
Options
Re:So very slow and laggy
2023-03-15 05:30:51

Your attempts to contact TP-customer Link's support have apparently been unsuccessful. To contact them, look for links to email or social media profiles on their site. If that doesn't work, you might try looking into other alternatives, such as external support services, which may be able to respond more quickly to your needs.

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 173

Replies: 2

About Us
Press
Copyright © TP-Link Corporation Limited. All rights reserved.