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ER7212PC - Cloud access & E-mail server connectivity

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ER7212PC - Cloud access & E-mail server connectivity

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

eraene

2023-06-27 16:48:04 - last edited 2023-06-28 06:47:36

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Registered: 2019-12-17

ER7212PC - Cloud access & E-mail server connectivity

2023-06-27 16:48:04 - last edited 2023-06-28 06:47:36

Model: ER7212PC

Hardware Version: V1

Firmware Version: 5.4.20

- I am unable to connect to a mail server and the verify that mail is sent successfully. Has anyone had this issue?

- Cloud access - Alos not able to get Cloud conectivity.

> WAN is connected, all clients can access the internet

> port 3 is used for WAN, other 3 WAN capable ports are turned off

> PPPoE connectivity is set up to 900MB/s fibre

> Cloud led is OFF, can not work out how to get it to slow blink...

Anyone had this issue?

3 Reply

Virgo

LV5

2023-06-28 07:00:11

Posts: 2588

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Registered: 2021-05-10

Re:ER7212PC - Cloud access & E-mail server connectivity

2023-06-28 07:00:11

@eraene

Hi, did you bind your tplink ID on this page?

Try to disable Cloud Access and re-enable it to test.

Did you use gmail.com to set up the mail server? Use a Gmail email address to have a try, it helps me fix this issue before.

Check the document out.

Just striving to develop myself while helping others.

eraene

LV1

2023-06-28 08:44:53

Posts: 8

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Registered: 2019-12-17

Re:ER7212PC - Cloud access & E-mail server connectivity

2023-06-28 08:44:53

@Virgo hi thanks for responding.

I tried the disable / enable but no use. Cloud led is not blinking, binding with correct email / password combo just simply gives a time out

I have a theory - does the main admin user being set up after a factory reset need to enable CLOUD access, so that that right is given to that user?

I have NOT enabled that, and so the user (me / main admin) does not have the right. Also, when I create a new user now, I can not give that right to the new user.

I just don't want to go through the set up again...

Anyways, not sure what the issue is.

Gmail - no I don't use gmail, I have my own domain on a provider and I have about 50 email addresses working on it with devices using SMTP with no issues on specific ports.

Why do I need to use gmail? This hardware is meant to be for small business.

Virgo

LV5

2023-06-29 01:59:22

Posts: 2588

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Registered: 2021-05-10

Re:ER7212PC - Cloud access & E-mail server connectivity

2023-06-29 01:59:22

@eraene

eraene wrote

I have a theory - does the main admin user being set up after a factory reset need to enable CLOUD access, so that that right is given to that user?

I have NOT enabled that, and so the user (me / main admin) does not have the right. Also, when I create a new user now, I can not give that right to the new user.

I just don't want to go through the set up again...

Anyways, not sure what the issue is.

Couldn't agree any more... Just login the ER7212 via the main administrator and enable the cloud access, no need to set up again.

Just striving to develop myself while helping others.

ER7212PC - Cloud access & E-mail server connectivity

ER7212PC - Cloud access & E-mail server connectivity

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