TL-SG3428X problem with SNTP after updating to the latest firmware 1.0.12 Build 20230602 Rel.76586

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TL-SG3428X problem with SNTP after updating to the latest firmware 1.0.12 Build 20230602 Rel.76586

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-SG3428X problem with SNTP after updating to the latest firmware 1.0.12 Build 20230602 Rel.76586
TL-SG3428X problem with SNTP after updating to the latest firmware 1.0.12 Build 20230602 Rel.76586
2023-07-05 15:53:39 - last edited 2023-07-19 06:52:23
Model: TL-SG3428X  
Hardware Version: V1
Firmware Version: 1.0.12 Build 20230602 Rel.76586

Today I updated the TL-SG3428X to the latest firmware (1.0.12 Build 20230602 Rel.76586) and now I have the problem that the device cannot update the correct time.

 

I have turned on SNTP (and I am attaching a picture showing that SNTP is on) but for some reason the time will not be automatically updated and to synchronize with your NTP servers, but it keeps informing "Failed to get time from the NTP server" .

 

This problem did not happen to me with the previous firmware.

 

Even when after updating to the latest firmware TL-SG3428X I System Reset to factory default settings and set everything correctly again, the problem with NTP updating the correct time still exists...

 

The system can currently only get the correct time if I tick it to Synchronize with PC's Clock, but then the next time the TL-SG3428X reboots it has nowhere to pull the correct time from...

 

Please try to correct that error, regards!

 

TRUST NO ONE, THE TRUTH IS OUT THERE!
  0      
  0      
#1
Options
1 Accepted Solution
Re:TL-SG3428X problem with SNTP after updating to the latest firmware 1.0.12 Build 20230602 Rel.76586-Solution
2023-07-07 05:18:26 - last edited 2023-07-19 06:52:10

The problem was solved by typing Google NTP servers into the Primary and Secondary NTP server fields, and now the clock is syncing normally and everything is working OK.

 

TRUST NO ONE, THE TRUTH IS OUT THERE!
Recommended Solution
  0  
  0  
#3
Options
1 Reply
Re:TL-SG3428X problem with SNTP after updating to the latest firmware 1.0.12 Build 20230602 Rel.76586-Solution
2023-07-07 05:18:26 - last edited 2023-07-19 06:52:10

The problem was solved by typing Google NTP servers into the Primary and Secondary NTP server fields, and now the clock is syncing normally and everything is working OK.

 

TRUST NO ONE, THE TRUTH IS OUT THERE!
Recommended Solution
  0  
  0  
#3
Options

Information

Helpful: 0

Views: 505

Replies: 1