Business Community > Routers > Disconnected router but active
< Routers

Disconnected router but active

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

Disconnected router but active

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Disconnected router but active
Disconnected router but active
2023-07-12 08:20:49
Model: ER605 (TL-R605)  
Hardware Version:
Firmware Version:

Hi,

I have an issue with a remote router appearing disconnected from my local controller.
I have 2 locations. One location has a OC200 controller and a router. The second location has a router connected to the controller in the first location.

It has been working for more than one year without any issues.
This week I restarted the controller, and I lost the connection with the remote router.
No changes have been made to the configuration of the routers and of the controller.

 

I tried to connect to the devices located in the remote location, reachable via a VPN managed by Omada, and I can connect without any problem. I can also reach the web page of the remote router.

 

I double-checked the NAT configuration in the local router, and I have all the ports redirected to the controller as documented by TP-Link.
 

Do you have any idea what else I can check, please?
 

Thank you

  0      
 
  0      
 
#1
Options
18 Reply
Re:Disconnected router but active
2023-07-12 08:31:38

  @Birillo 

 

I had something similar, I tried restarting the remote router without any help. but when I restarted the router where the controller is, the remote site connected.

try restarting the router which is where the controller is.

 

 

  0  
  0  
#2
Options
Re:Disconnected router but active
2023-07-12 08:36:39

  @Birillo 

 

something you also need to check.
have OC200 fixed IP, then there is no problem, but get OC200 IP from router, so check IP on OC200, if it has changed, port forward no longer works,

 

  0  
  0  
#3
Options
Re:Disconnected router but active
2023-07-12 08:45:03

  @MR.S 
Thank you for your reply.
I tried with a reboot of both the router and the controller but nothing worked

  0  
  0  
#4
Options
Re:Disconnected router but active
2023-07-12 08:46:56

  @MR.S 
The controller IP has not changed.

I am using a dynamic IP for my main location. But I checked the IP and it is correctly updated.
 

  0  
  0  
#5
Options
Re:Disconnected router but active
2023-07-12 08:54:26

  @Birillo 

 

Ok, do you have someone at the remote site who can take the power on the router get a hard reboot?

 

another thing, have you updated routers to 2.2.0? there are many who have problems with disconnection after this update.

i have 3 ER605v2 all with 2.2.0 but i have no problems so not everyone has problem.

 

There was also an update to the OC200 today, maybe you should try it to see if that helps.


​

 

 

  0  
  0  
#6
Options
Re:Disconnected router but active
2023-07-12 08:58:17 - last edited 2023-07-12 08:59:11

  @MR.S 

Unfortunately, there is nobody at that location.
 

I updated the controller this morning:

5.11.10

1.25.2 Build 20230704 Rel.64541

 

 

While both the routers (ER605 v1.0) are on the latest version:
1.3.0 Build 20230511 Rel.51317

 

Is there a way I can reboot the remote router remotely? I can still access the network via vpn

 

  0  
  0  
#7
Options
Re:Disconnected router but active
2023-07-12 09:02:36

  @Birillo 

 

OK, so you have v1 router :-) 

 

both of my children have v1 in their home, they have to be restarted once a week, on them I have a weekly reboot task, otherwise things can quickly go wrong, I think you'll probably have to get someone to take the power to the router to get them online again

 

  0  
  0  
#8
Options
Re:Disconnected router but active
2023-07-12 09:06:32

  @Birillo 

 

No I dont think there is a way to remote restart this router, I wish they could add a reboot option with ssh or somthing. but for now there is not.

  0  
  0  
#9
Options
Re:Disconnected router but active
2023-07-12 09:06:51

  @MR.S 

 

To be honest, I never had issues before, and the remote location has not been rebooted since February. 

Unfortunately, I will not be able to reboot it in person before the end of this year. This is really annoying.
 

But certainly it is a good advice and I will set a recurrent reboot once I will be able to connect again.

 

  0  
  0  
#10
Options
Re:Disconnected router but active
2023-07-12 09:11:49

  @Birillo 

 

If you have enabled SSH on remote site you have some command but I have not finding any reboot, but if you ask support mybe there is a hidden command to reboot

 

  0  
  0  
#11
Options
12

Information

Helpful: 0

Views: 1221

Replies: 18

Related Articles
 upnp active ports
1952 0
 ER605 - Active / Passive Adapter(s)
386 0
ER605 disconnected from OC200
1231 2
 TL-R605 router disconnected and forgotten by Omada Software
3845 0
ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2589 1
ER605 v2.0 disconnected after upgrade Firmware 2.2.0
1661 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.