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TL-SG3428XMP - cannot connect to switch console. USB or RS232.

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TL-SG3428XMP - cannot connect to switch console. USB or RS232.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

GTCH

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2023-07-15 18:17:07 - last edited 2023-07-25 06:13:35

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Registered: 2023-07-09

TL-SG3428XMP - cannot connect to switch console. USB or RS232.

2023-07-15 18:17:07 - last edited 2023-07-25 06:13:35

Tags: #CLI

Model: TL-SG3428XMP

Hardware Version: V3

Firmware Version:

I using the same laptop same cable to connect to different model of switches, TL-SG3428XMP cannot connect and blank screen, but TL-SX3206HPP able to connect to both console (serial and USB). My question is without the console how to reset the switches? don't have any button to reset?

Tech support sending me https://www.tp-link.com/us/support/faq/46/ ????

1 Reply

Clive_A

2023-07-17 06:33:09

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Re:TL-SG3428XMP - cannot connect to switch console. USB or RS232.

2023-07-17 06:33:09

Hi @GTCH

I don't see your email address linked to any case in our system. Do you need to reset your switch like other posts you had?

How to enter the BootUtil Menu to factory reset the switch with the console cable?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Beta firmware got some NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)

GTCH

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2023-07-15 18:17:07 - last edited 2023-07-25 06:13:35

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Registered: 2023-07-09

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TL-SG3428XMP - cannot connect to switch console. USB or RS232.

TL-SG3428XMP - cannot connect to switch console. USB or RS232.

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