1Year license for omada cloud based controller just expired after 3months

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1Year license for omada cloud based controller just expired after 3months

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
1Year license for omada cloud based controller just expired after 3months
1Year license for omada cloud based controller just expired after 3months
2023-07-16 14:54:55
Hardware Version: V5
Firmware Version: 5.12.

Hi,

i have bought 4 licenses on April 18th 2023 ...  all worked fine until some minutes ago. one device is unactivated because the license "expired"

 

What can i do?

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Re:1Year license for omada cloud based controller just expired after 3months
2023-07-17 06:14:38

  @Daniel2908 

 

It's strange, if you go to License, can you still find the license in the In Use list?

 

Just striving to develop myself while helping others.
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#2
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Re:1Year license for omada cloud based controller just expired after 3months
2023-07-17 06:38:04

No, only in the expired section. The other 3 licenses are working. 

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Re:1Year license for omada cloud based controller just expired after 3months
2023-07-18 03:34:49

  @Daniel2908 

 

Suggest you contact the support team for further help directly, it is very strange.

Just striving to develop myself while helping others.
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#4
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Re:1Year license for omada cloud based controller just expired after 3months
2023-07-18 04:15:10

I did that. Now i have to send them the invoice for the license although everyone can see in the omada system that the license started in april ... but ok ...   I think they have a lot to do with their license program ... like with the firmware updates lol ... 

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