OC200 Cloud Acces disconnected due heartbeat packet loss
Hello,
Sometimes after a few days sometimes the OC200 give the above error.
OC200 Cloud Acces disconnected due heartbeat packet loss
Some devices lost their connection
How can i solve this and what is this error ? 
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Hello @DoubtingThomas,
Could you elaborate on your issue? May I know your network layout?
If you can share some screenshots to show this issue, it will be more helpful.
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Experiencing the same issue as everyone in this thread.
I have 2 OC200 and both are having the same symptoms. I tried upgrading to 5.12.9 but it's still happening.
Contacted ISP, checked my hardware, bandwidth and everything is fine.
Please update with the response from the Support team.
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Tonight it's Hellenes again
now also some device lost there conmections
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Hello @Mariomark1541,
After confirming with Support team, the R&D department is still working on this issue, they will reply via the ticket when there's progress.
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19:09 PM very short no anyone else the same tonight ?
still no solution from support :-(
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Hi @Mariomark1541，
According to the latest news, our R&D team has made some progress and the positioning of the issue is about to become clearer, I'll update as soon as I have the results.
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@ericn_01 contour already have a solution ?
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I've got a reply from support but still no solution
see message here
@Hank21 sadly yesterday evening it happened again
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