OC200 Cloud Acces disconnected due heartbeat packet loss
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2023-08-02 09:10:08 - last edited 2023-12-14 08:02:08
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OC200 Cloud Acces disconnected due heartbeat packet loss
2023-08-02 09:10:08 - last edited 2023-12-14 08:02:08
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Hello,
Sometimes after a few days sometimes the OC200 give the above error.
OC200 Cloud Acces disconnected due heartbeat packet loss
Some devices lost their connection
How can i solve this and what is this error ? 
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2023-10-11 02:19:54
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-11 02:19:54
Hello @DoubtingThomas,
Could you elaborate on your issue? May I know your network layout?
If you can share some screenshots to show this issue, it will be more helpful.
Best Regards!
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-11 14:39:24 - last edited 2023-10-11 14:40:08
Experiencing the same issue as everyone in this thread.
I have 2 OC200 and both are having the same symptoms. I tried upgrading to 5.12.9 but it's still happening.
Contacted ISP, checked my hardware, bandwidth and everything is fine.
Please update with the response from the Support team.
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-17 15:18:32
Tonight it's Hellenes again
now also some device lost there conmections
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2023-10-18 02:19:26
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-18 02:19:26
Hello @Mariomark1541,
After confirming with Support team, the R&D department is still working on this issue, they will reply via the ticket when there's progress.
Best Regards!
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-24 17:49:30 - last edited 2023-10-24 17:52:26
19:09 PM very short no anyone else the same tonight ?
still no solution from support :-(
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2023-10-25 03:08:13
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-25 03:08:13
Hi @Mariomark1541，
According to the latest news, our R&D team has made some progress and the positioning of the issue is about to become clearer, I'll update as soon as I have the results.
Best Regards!
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-25 06:45:49
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-30 18:04:29
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-31 16:57:30
@ericn_01 contour already have a solution ?
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-11-18 07:47:32 - last edited 2023-11-18 07:51:07
I've got a reply from support but still no solution
see message here
@Hank21 sadly yesterday evening it happened again
To update you on the current progress, our R&D staff found
To update you on the current progress, our R&D staff found that your OC's current time
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2023-08-02 09:10:08 - last edited 2023-12-14 08:02:08
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