Home

Forums

Stories

Knowledge Base

Business Community > WiFi > Can’t find network

< WiFi

Can’t find network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can’t find network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can’t find network

Paulineginnelly

2023-08-21 13:30:34 - last edited 2023-08-22 01:00:39

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-08-21

Can’t find network

2023-08-21 13:30:34 - last edited 2023-08-22 01:00:39

I successfully installed and used my tplink ac1200 outdoor access point

However after being away for a few weeks and the electrics/modem etc being switched off now on return I can't get access to the network

I have tried everything I can think of - I have a sky modem

when I put my saved details in to login the network can't be found ?

I try using the ssid info on the hardware itself

but I have no password

when i use the one that is saved in my iPad when I set it up - it can't find the network

when I try to start from the beginning putting in the ssid details - what password do I use

admin as a password is not accepted

going round in circles

plesse someone help me make this work

ps should it get so hot - the unit itself that is outsdie

it gets very hot very quickly

really hope someone can help this middle aged woman who is having a technical meltdown

1 Reply

Hank21

2023-08-22 06:20:24

Posts: 3673

Helpful: 719

Solutions: 497

Stories: 8

Registered: 2021-12-13

Re:Can’t find network

2023-08-22 06:20:24

Hello @Paulineginnelly,

Is your EAP model number EAP225-Outdoor?

Please use your phone connect or laptop to connect to the EAP’s Wi-Fi. If you can not find the WiFi or can not remember the password, you may reset the EAP and set it up again.

How to reset: please press the reset button on the EAP for 4 seconds and make sure the LED light changes, EAP's WiFi name will back to the default one tplink_5G and without a password.

Now use the phone to connect to the default WiFi and if you can see the error message “Obtain IP address fails”, or the phone can connect it but the IP address is 169.254.x.x. It is because the connection between the router and EAP fails. Please check the physical connection from the router to the EAP. If you are not sure, please use a PC to replace the EAP, connecting with the same Ethernet port and cable to check the PC can get internet or not.

If you can connect to the EAP’s Wi-Fi but no internet, please check the IP address on the phone or PC.
How to find IP address of Android smartphone/iPhone/iPad

If you can get a valid IP address, please do the Ping test on the PC, we need to Ping the router’s LAN IP, ping the 8.8.8.8 to check the connectivity.
Here is the instruction of the Ping test.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

Can’t find network

Can’t find network

Information

Voters 0

Tags