Cloud Access logged in to the controller from unknown Value

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Cloud Access logged in to the controller from unknown Value

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cloud Access logged in to the controller from unknown Value
Cloud Access logged in to the controller from unknown Value
2023-09-15 10:58:28
Model: OC200  
Hardware Version:
Firmware Version: latest

Just updated the firmware on some OC200 controllers to the latest. When someone logs in to the controller from cloud access I'm getting the email alert as before but it says: "Cloud Access logged in to the controller from unknown Value".  Rather than the public IP address.  Any one else got this issue.  Anything that can be done?

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Re:Cloud Access logged in to the controller from unknown Value
2023-09-18 06:03:35

Hello @Dave-uk,

 

Thanks for reporting this issue to the TP-Link Business community!

Could you please tell your controller version, your previous and current controller firmware with the build number?

 

Dave-uk wrote

When someone logs in to the controller from cloud access I'm getting the email alert as before but it says: "Cloud Access logged in to the controller from unknown Value".  Rather than the public IP address. 

 

Do you know which exactly device is trying to log into the controller from cloud website?

If you know it, please confirm whether this device showed the IP address in the email alert when it had the same behavior before you upgraded the controller firmware.

Please share a screenshot of the alerts.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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