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Firmwsre update is available, but it fails.

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Firmwsre update is available, but it fails.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Firmwsre update is available, but it fails.
Firmwsre update is available, but it fails.
2023-11-13 02:08:03
Tags: #eap670
Model: EAP670  
Hardware Version: V1
Firmware Version: 1.0.6 20220921 rel. 73378

EAP670 with omada software cloud(5.12.7)

keep notify me a new firmware is available.

 

new firmware version: 1.0.12 20230922 rel. 53972

 

When let it update, it fails.

 

Am I missing something?

 

 

I bought device from Amazon US, (US Device)

 

I live in South Korea now.

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#1
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8 Reply
Re:Firmwsre update is available, but it fails.
2023-11-14 03:34:11

Hello @everich，

 

Thanks for reporting this issue to our Business Community!

This issue has been reported to the engineer for further investigation. I'll try to provide an update when there's progress.

You may choose to go to the official website and download the file to upgrade the firmware for EAP670 manually.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:Firmwsre update is available, but it fails.
2023-11-14 05:09:45 - last edited 2023-11-14 05:10:13

  @Hank21 

 

New firmware is only available in Korean webpage.

 

It is not available in US webpage.

 

And upgrading from binary(new firmwsre in Korean website) also fails.

 

Hank21 wrote

Hello @everich，

 

Thanks for reporting this issue to our Business Community!

This issue has been reported to the engineer for further investigation. I'll try to provide an update when there's progress.

You may choose to go to the official website and download the file to upgrade the firmware for EAP670 manually.

 

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#3
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Re:Firmwsre update is available, but it fails.
2023-11-14 13:48:42

  @everich 

 

I had the same issue, but it was resolved by a manual firmware update.

 

https://community.tp-link.com/en/business/forum/topic/637218?replyId=1273970

I can not teach anyone anything - I can only make them think - Socrates
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#4
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Re:Firmwsre update is available, but it fails.
2023-11-14 15:36:33 - last edited 2023-11-14 15:40:08

  @Hank21 

 

I attached "server.log"

it says " java.lang.OutOfMemoryError: Java heap space"

 

 

--- my workaround --

1. Installed a new version of Omada controller for Windows.

2. Forget a device from my old Omada software controller.

3. Adopt from Omada for Windows

4. Upgrade firmware.

5. Forget from Omada for Windows.

6. Adopt from Omada software Controller.

File:
server.zipDownload
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#5
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Re:Firmwsre update is available, but it fails.
2023-11-15 02:33:39 - last edited 2023-11-15 02:33:57

Hi @everich,

 

Thanks for your updates!

 

The support senior engineer is still working on this, and I have sent the feedback to US local team for updating the new firmware information timely. Thanks for your valuable feedback.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:Firmwsre update is available, but it fails.
2023-11-15 09:05:04

Hi @everich,

 

After confirming with the R&D department, it is suspected that the current issue may be caused by the heap memory overflow problem, please confirm whether the JRE version of your Omada Controller running environment is 32-Bit?


You can enter "java -version" in the command line, if it is 64-Bit, there will be a -64 bit mark as below image.

 

If you are running the 32-Bit, please update it to 64-Bit version and try upgrading the EAP's firmware version again.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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Re:Firmwsre update is available, but it fails.
2023-11-15 10:40:24 - last edited 2023-11-15 10:43:12

Hello,  @Hank21 

 

My environment is like following...

 

 

 

ubuntu@omada:/etc$ uname -a
Linux omada 5.15.0-1047-oracle #53-Ubuntu SMP Wed Oct 18 09:56:06 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

 

 

ubuntu@omada:/etc$ cat lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=22.04
DISTRIB_CODENAME=jammy
DISTRIB_DESCRIPTION="Ubuntu 22.04.3 LTS"

 

 

ubuntu@omada:/etc$ java -version
openjdk version "1.8.0_382"
OpenJDK Runtime Environment (build 1.8.0_382-8u382-ga-1~22.04.1-b05)
OpenJDK 64-Bit Server VM (build 25.382-b05, mixed mode)

 

 

ubuntu@omada:/etc$ vmstat
procs -----------memory---------- ---swap-- -----io---- -system-- ------cpu-----
 r  b   swpd   free   buff  cache   si   so    bi    bo   in   cs us sy id wa st
 1  0 328236  88816   1028 121888   11   12   252    27  136  244  1  1 97  0  1
 

 

 

I assume changing "JAVA_OPTS" in control.sh could help.

 

ubuntu@omada:/opt/tplink/EAPController/bin$ cat control.sh
#!/bin/bash
#
# startup script for TP-Link's EAP Controller.
#
### BEGIN INIT INFO
# Provides:          omada
# Required-Start:    $local_fs $remote_fs $network $syslog
# Required-Stop:     $local_fs $remote_fs $network $syslog
# Default-Start:     2 3 4 5
# Default-Stop:      0 1 6
# Short-Description: Omada Controller
# Description:       TP-Link's Omada Controller.
### END INIT INFO

NAME="omada"
DESC="Omada Controller"

OMADA_HOME=$(dirname $(dirname $(readlink -f $0)))
LOG_DIR="${OMADA_HOME}/logs"
WORK_DIR="${OMADA_HOME}/work"
DATA_DIR="${OMADA_HOME}/data"
PROPERTY_DIR="${OMADA_HOME}/properties"
AUTOBACKUP_DIR="${DATA_DIR}/autobackup"

JRE_HOME="$( readlink -f "$( which java )" | sed "s:bin/.*$::" )"
JAVA_TOOL="${JRE_HOME}/bin/java"
JAVA_OPTS="-server -XX:MaxHeapFreeRatio=60 -XX:MinHeapFreeRatio=30  -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=${LOG_DIR}/java_heapdump.hprof -Djava.awt.headless=true"
 

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#8
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Re:Firmwsre update is available, but it fails.
2023-11-16 01:22:04

Hi @everich，

 

Thanks for such detailed info, I've escalated these logs to the support engineers for further investigation, will update soon.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#9
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