EAP653(EU) v1.0

EAP653(EU) v1.0

EAP653(EU) v1.0
EAP653(EU) v1.0
2023-11-15 14:09:21 - last edited 2023-12-05 08:06:25
Model: EAP653  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20230814 Rel. 36852

Hello colleagues,

 

i have a problem with one of my EAP653´s (all others are working fine).

Every 4-6 days no devices can connect to all of the network SSID´s - devices get no IP.

 

As soon as i connect to one of the other AP´s, it´s working.

 

When i restart the AP everything is working fine for the next few days.

 

Another EAP653 is also working on this Switch and doesn´t have these problems.

 

Any idea what could be the cause of this?

Device is about 3-4 months old and the problem is since then.

 

Thanks

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#1
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1 Accepted Solution
Re:EAP653(EU) v1.0 -Solution
2023-12-05 08:06:21 - last edited 2023-12-06 02:34:39

Hi @Hans1234

 

It seems that you're having the memory leak issue on the EAP653.
TP-Link has provide a Beta firmware to fix the issue urgently, please check the following post for details.
EAP653 Becomes Unreachable Or Clients Fail to Connect SSIDs After Upgrading to 1.0.9 Build20230814
 
You may take your time to upgrade the beta firmware and confirm the issue you encountered has been resolved.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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11 Reply
Re:EAP653(EU) v1.0
2023-11-16 07:10:50

Hello @Hans1234,

 

Thank you for taking the time to report the issue to our community!

 

May I know how many clients connect to this EAP653 totally in your entire network? Did this issue happen both on the 2.4G and 5G?

If you check the details window of the EAP653, is there any dropping packets in the graph?

 

Hans1234 wrote

Another EAP653 is also working on this Switch and doesn´t have these problems.

 

Please swap the position of the problematic EAP653 and the current working EAP653 for observation, does this problem move with the EAP653?
This comparison test is to verify that the issue is not due to a physical connection or configuration issue.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:EAP653(EU) v1.0
2023-12-03 10:00:11 - last edited 2023-12-03 10:00:32

   Hello Hank21,

 

normally i have about 20-30 clients connected to the Wifi with 6 AP´s.

 

On this AP it should be about 8 devices, but after i replaced it with the other one i got the same problem with only 2 Clients.

 

It happens on both frequencies.

 

At the time of the "not functioning" connection, there are no dropped packages.

 

Also tried to connect the AP with a patchcable directly to the switch and the configured port of another switch, same problem.

 

Thanks for helping

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#3
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Re:EAP653(EU) v1.0
2023-12-03 10:10:53

  @Hans1234 

 

I had the same problem, but I got an updated firmware from support. no problems after upgrading to 1.0.90 Build 20231012 Rel. 31553

 

@Hank21 can you make this version available on the forum?

 

 

 

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#4
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Re:EAP653(EU) v1.0
2023-12-04 12:58:37

  Thanks @MR.S,

 

I hope I get a solution soon, because now both AP´s have the same problem.

The third one doesnˋt 🤦‍♂️ have this problem.

Also a simple reboot doesn't solve the problem, It needs to be a power cycle....

 

Wbr Hans 

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#5
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Re:EAP653(EU) v1.0 -Solution
2023-12-05 08:06:21 - last edited 2023-12-06 02:34:39

Hi @Hans1234

 

It seems that you're having the memory leak issue on the EAP653.
TP-Link has provide a Beta firmware to fix the issue urgently, please check the following post for details.
EAP653 Becomes Unreachable Or Clients Fail to Connect SSIDs After Upgrading to 1.0.9 Build20230814
 
You may take your time to upgrade the beta firmware and confirm the issue you encountered has been resolved.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:EAP653(EU) v1.0
2023-12-05 08:28:09

Thanks Hank21,

 

i´ve upgraded the 2 AP´s and will let you know if the problem is solved.

 

wbr

Hans

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#7
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Re:EAP653(EU) v1.0
2023-12-08 19:49:05 - last edited 2023-12-08 19:50:25

  @Hank21 

 

Unfortunately the problem also repeats itself after a few days.

This time i didn´t have time to look at it longer, but something was off.

 

Two Apple devices had the problem, but an Android device worked.

Wanted to try Win, but didn´t have the time to.

After restart of the Apple devices, one device worked again, but the other had the same problem.

 

Rolling Mac was off on both devices.

 

Restart of the AP solved the problem.

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#8
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Re:EAP653(EU) v1.0
2023-12-12 06:24:59

Hello @Hans1234,

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231223689, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#9
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Re:EAP653(EU) v1.0
2023-12-22 09:04:21

Hi @Hans1234,

 

Hope you are doing well. Our support team reported that they haven't received your email reply at all.

Have you ever received the support email who case ID is TKID231223689? Or was your concern resolved on your own finally?

We are looking forward to hearing from you again.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#10
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Re:EAP653(EU) v1.0
2023-12-22 19:57:22

Hello   @Hank21 ,

 

unfortunately i was on two business trips, one behind another, and didn´t have the time to look into the problem.

 

But after these days i think the problem is now gone, with the new firmware.

 

I think the last time the problem appeared it only showed up on apple devices.

An android phone and Win PC didn´t have the problem.

(Only as information for you)

 

thanks

wbr

Hans

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#11
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