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No access to EAP100

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No access to EAP100

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

No access to EAP100

Andi_Riedmann

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2023-12-04 05:26:55 - last edited 2023-12-25 09:28:50

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Registered: 2023-12-03

No access to EAP100

2023-12-04 05:26:55 - last edited 2023-12-25 09:28:50

Hey there,

I have issues with my newly bought device I planned to use stand-alone for my home network.

I connected it directly to my fiber optic router, a speedport smart 4 plus, and also attached the POE-adapter.

The EAP starts but I can't access it - neither via smartphone, nor via laptop - over WLAN. I can find the device in the list of available devices, but after few seconds get the message 'connection not possible'.

I also tried it without connection to my router, but it's the same outcome.

Over and beyond my router isn't showing the LAN port is used by any device.

I'm now considering buying a new one to find out if the device itself has an issue, or did I do something wrong at first place.

Thx for your help

Andi

1 Accepted Solution

Hank21

2023-12-05 06:21:28 - last edited 2023-12-25 09:28:50

Posts: 3332

Helpful: 691

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Registered: 2021-12-13

Re:No access to EAP100-Solution

2023-12-05 06:21:28 - last edited 2023-12-25 09:28:50

Hi @Andi_Riedmann,

Please use your phone connect or laptop to connect to the EAP’s Wi-Fi. If you can not find the WiFi or can not remember the password, you may reset the EAP and set it up again.

How to reset: please press the reset button on the EAP for 4 seconds and make sure the LED light changes, EAP's WiFi name will back to the default one tplink_5G and without a password.

Now use the phone to connect to the default WiFi and if you can see the error message “Obtain IP address fails”, or the phone can connect it but the IP address is 169.254.x.x. It is because the connection between the router and EAP fails. Please check the physical connection from the router to the EAP. If you are not sure, please use a PC to replace the EAP, connecting with the same Ethernet port and cable to check the PC can get internet or not.

If you can connect to the EAP’s Wi-Fi but no internet, please check the IP address on the phone or PC.
How to find IP address of Android smartphone/iPhone/iPad

If you can get a valid IP address, please do the Ping test on the PC, we need to Ping the router’s LAN IP, ping the 8.8.8.8 to check the connectivity.
Here is the instruction of the Ping test.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

Recommended Solution

1 Reply

Hank21

2023-12-05 06:21:28 - last edited 2023-12-25 09:28:50

Posts: 3332

Helpful: 691

Solutions: 425

Stories: 8

Registered: 2021-12-13

Re:No access to EAP100-Solution

2023-12-05 06:21:28 - last edited 2023-12-25 09:28:50

Hi @Andi_Riedmann,

Please use your phone connect or laptop to connect to the EAP’s Wi-Fi. If you can not find the WiFi or can not remember the password, you may reset the EAP and set it up again.

How to reset: please press the reset button on the EAP for 4 seconds and make sure the LED light changes, EAP's WiFi name will back to the default one tplink_5G and without a password.

If you can get a valid IP address, please do the Ping test on the PC, we need to Ping the router’s LAN IP, ping the 8.8.8.8 to check the connectivity.
Here is the instruction of the Ping test.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

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