Pablo Requejo
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Los equipos conectados al EAP225 pierden conectividad de red e internet, el router de core es un Mikrotik hAP, routeros v.6.43.12 (stable).
Atte.
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Hello @requejopablo,
Please use your phone connect or laptop to connect to the EAP’s Wi-Fi. If you can not find the WiFi or can not remember the password, you may reset the EAP and set it up again.
How to reset: please press the reset button on the EAP for 4 seconds and make sure the LED light changes, EAP's WiFi name will back to the default one tplink_5G and without a password.
Now use the phone to connect to the default WiFi and if you can see the error message “Obtain IP address fails”, or the phone can connect it but the IP address is 169.254.x.x. It is because the connection between the router and EAP fails. Please check the physical connection from the router to the EAP. If you are not sure, please use a PC to replace the EAP, connecting with the same Ethernet port and cable to check the PC can get internet or not.
If you can connect to the EAP’s Wi-Fi but no internet, please check the IP address on the phone or PC.
How to find IP address of Android smartphone/iPhone/iPad
If you can get a valid IP address, please do the Ping test on the PC, we need to Ping the router’s LAN IP, ping the 8.8.8.8 to check the connectivity.
Here is the instruction of the Ping test.
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@Hank21 Buenos Dias.
Los procedimientos sugeridos en su respuesta ya fueron realizados.
La situacion es la siguiente:
El cliente se encuentra conectado a EAP, con navegacion a internet, de repente el equipo deja de dar servicio, la red wifi es visible, el cliente esta conectado.
Desde el router y red lan continuo teniendo acceso al equipo EAP, pero el cliente del EAP pierde la conectividad con la red lan e internet
Se revisó cable utp, el mismo esta ok.
El EAP se encuentra configurado en modo AP wifi, no es manejado por el controller Omada.
EAP Beta Firmware no contempla al EAP225.
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Hi @requejopablo,
Do you have VLAN settings? Did these clients still obtain the IP address?
Did you do a ping test when the EAP has no internet? Ping the router's IP address and 8.8.8.8, what is the result?
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