Home

Forums

Stories

Knowledge Base

Business Community > WiFi > EAP653 V1 keeps disconnecting

< WiFi

EAP653 V1 keeps disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

EAP653 V1 keeps disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Robert_Fass

2024-01-02 16:16:12

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-01-02

EAP653 V1 keeps disconnecting

2024-01-02 16:16:12

Model: EAP653

Hardware Version: V1

Firmware Version: 1.0.9 Build 20230814 Rel. 36852

Goodday,

I got an EAP653 wifi AC. And run omada controller 5.13.22 on a Debian VM. But somedays every hour or sereval times in an hour and someday couple of times a day the AC is disconnected from the controller. It also reconnects right away. After I reboot the controller it goes okay for a while. I had the same problem with i thought it was 5.9 version of Omada controller.

After I upgraded to 5.13.22 I thoughtit was running okay, but again after a couple of days it started to get disconnecting again.

Does more poeple experiencing this with this firmware?

With regards,

Robert Fasshauer

5 Reply

KimcheeGUN

LV4

2024-01-02 16:33:33

Posts: 602

Helpful: 280

Solutions: 42

Stories: 0

Registered: 2022-07-05

Re:EAP653 V1 keeps disconnecting

2024-01-02 16:33:33

@Robert_Fass

Firmware completely updated?

Also, can you confirm the AP is rebooting or losing physical connection to the network... during this time?

Did you adopt the AP per DNS or a IP address?

Check the switch logs to confirm nothing is blinking the ports during this issue?

I can not teach anyone anything - I can only make them think - Socrates

Robert_Fass

LV1

2024-01-02 17:54:17

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-01-02

Re:EAP653 V1 keeps disconnecting

2024-01-02 17:54:17

@KimcheeGUN

Hello,

Thanks for the quick replay.

The firmware is completely updated, the AP is not rebooting or loose physical connection with the network. Wifi also keeps working.

But if I login on the Omada controller is see 260+ logs with device disconnected.

I adopt the AP after it automaticly appeared in Omada controller as discovered device. Since last reboot from yesterday evening it happent only once yet.

But it will start again in a couple of days.

CONTENT TIME
EAP653_V1 was disconnected.
Jan 02, 2024 01:00:18
EAP653_V1 was disconnected.
Jan 01, 2024 20:08:51
EAP653_V1 was disconnected.
Jan 01, 2024 18:35:14
EAP653_V1 was disconnected.
Jan 01, 2024 15:13:42
EAP653_V1 was disconnected.
Jan 01, 2024 15:09:48
EAP653_V1 was disconnected.
Jan 01, 2024 15:09:42
EAP653_V1 was disconnected.
Jan 01, 2024 15:08:42
EAP653_V1 was disconnected.
Jan 01, 2024 15:07:42
EAP653_V1 was disconnected.
Jan 01, 2024 15:02:42
EAP653_V1 was disconnected.
Jan 01, 2024 15:01:42
EAP653_V1 was disconnected.
Jan 01, 2024 15:00:42

With regards,

Robert Fasshauer

MR.S

LV5

2024-01-02 18:16:50 - last edited 2024-01-02 18:17:31

Posts: 2148

Helpful: 775

Solutions: 274

Stories: 0

Registered: 2018-08-17

Re:EAP653 V1 keeps disconnecting

2024-01-02 18:16:50 - last edited 2024-01-02 18:17:31

@Robert_Fass

try this firmware

https://static.tp-link.com/upload/beta/2023/202312/20231204/EAP653v1_1.0.90_%5B20231012-rel31553%5D_up_signed.bin.zip

https://community.tp-link.com/en/business/forum/topic/644922

Robert_Fass

LV1

2024-01-02 19:02:20

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-01-02

Re:EAP653 V1 keeps disconnecting

2024-01-02 19:02:20

@MR.S

Thank you. I try that firmware. And will post findings after a couple days.

With regards,

Robert Fasshauer

Robert_Fass

LV1

2024-01-04 17:28:52 - last edited 2024-01-04 17:33:49

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-01-02

Re:EAP653 V1 keeps disconnecting

2024-01-04 17:28:52 - last edited 2024-01-04 17:33:49

Unfortunately it still happents. Is there a way to get more info in to logs to see whats happening?

Edit: Found in device info zip file : reason":"Inform timeout"}

EAP653_V1 was disconnected.
Jan 04, 2024 17:29:31
EAP653_V1 was disconnected.
Jan 04, 2024 16:52:31
EAP653_V1 was disconnected.
Jan 04, 2024 16:48:01
EAP653_V1 was disconnected.
Jan 03, 2024 23:25:30

With regards,

Robert

EAP653 V1 keeps disconnecting

EAP653 V1 keeps disconnecting

Information

Voters 0

Tags