TL-SG2428P not initialization

TL-SG2428P not initialization

TL-SG2428P not initialization
TL-SG2428P not initialization
2024-02-27 19:01:05 - last edited 2024-02-28 03:53:22
Model: TL-SG2428P  
Hardware Version:
Firmware Version:

Hello. 

After using this switch for a few month, my client called and told me it had shut, fans a running but all ports are shut, only power light is on. not even the sys light is on. i cant login, reset or even upgrade the firmware. what do we do with this? 

 

 

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#1
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1 Accepted Solution
Re:TL-SG2428P not initialization-Solution
2024-02-28 03:53:18 - last edited 2024-02-28 03:53:22

Hi @itkug 

Thanks for posting in our business forum.

Contact technical support for a review on whether it is a hardware issue.

Please prepare the details of your recent activities on the switch.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#2
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3 Reply
Re:TL-SG2428P not initialization-Solution
2024-02-28 03:53:18 - last edited 2024-02-28 03:53:22

Hi @itkug 

Thanks for posting in our business forum.

Contact technical support for a review on whether it is a hardware issue.

Please prepare the details of your recent activities on the switch.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#2
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Re:TL-SG2428P not initialization
2024-03-04 16:43:12

  @Clive_A PWR light only is on and fans keep running no any other lights are on.What can i do,,,, i cant upgrade it,,, i cant reset it

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#3
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Re:TL-SG2428P not initialization
2024-03-05 01:58:02

Hi @itkug 

Thanks for posting in our business forum.

itkug wrote

  @Clive_A PWR light only is on and fans keep running no any other lights are on.What can i do,,,, i cant upgrade it,,, i cant reset it

If I was not clear in my last reply, here's my response again, you should consider this as a hardware issue and start RMA with the technical support team. Prepare yourself with information like proof of purchase, problem symptoms and things you've tried.

 

If I am not clear, let me know what you expect me to do here.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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