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No recording at night on nvr 1004h

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No recording at night on nvr 1004h

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No recording at night on nvr 1004h
No recording at night on nvr 1004h
2024-03-17 09:05:29 - last edited 2024-09-19 07:16:26
Model: VIGI NVR1004H  
Hardware Version:
Firmware Version: 1.0.4 Build 240119

i have two different NVR in different locations and both of them only record during the day for 12 hors and no recording happens at night.  Both of them used to record 24 hours as per schedule previously.  i can see all the cameras for 24 hours but no recording at night to playback

What is the issue and how to resolve?

Thank you

 

 

 

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#1
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3 Reply
Re:No recording at night on nvr 1004h
2024-03-19 01:06:49 - last edited 2024-09-19 07:16:15

Hi @Aladfadfadf 

Thanks for posting in our business forum.

Can you make sure it has been configured properly? If possible, can you please provide a screenshot of your config for 24-hr(continuous) recording?

Both on the same firmware are behaving the same. So, did you recently upgrade the firmware and this happened after the firmware upgrade?

Have you tried to downgrade it? Will it behave the same?

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#2
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Re:No recording at night on nvr 1004h
2024-03-19 01:14:26 - last edited 2024-09-19 07:16:15
can i please give you log on so you can check it? thank you A
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#3
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Re:No recording at night on nvr 1004h
2024-04-01 02:25:06 - last edited 2024-09-19 07:16:15

Hi @Aladfadfadf 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. Please prepare your backup and reply to the email with the backup file. The ticket ID is TKID240400674, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

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#4
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