EAP-650 1.0.13 firmware randomly dropping 2.4Ghz client after some time.
I have two EAP650s running the latest 1.0.13 firmware. I have been experiencing an issue with both units where after some random period of time, my 2.4Ghz clients (mostly IOT type stuff) stop working. They still show up in the list of clients, but the devices themselves don't work. If I restart the AP, the devices re-connect and work correctly. It's happening with both APs. I have a 2.4Ghz only SSID that is unique to each AP that these devices are connected to.
Here you can see it happen:
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I've been on 1.0.14 for a few months, and I have not noticed anymore of those weird drops. I also got rid of one of the devices that was dropping so who knows if it's fixed...
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@zinge Support gave me EAP650v1_1.0.91_[20240814-rel53153] which was ok. The issue occured after about 3 weeks again, but otherwise it was running stable. I recently tested 1.1.0 but that was the worst. Connection dropped every 6-16 hours.
Before moving to TP-Link, I had a Synology WRX560 for a week to test, which interestingly had exactly the same issues, but with all devices, not just 2.4GHz. It was even worse, connections were dropping at least once an hour. Many people had this issue on the Synology forums, but there has never been a solution to it, so I returned it. Maybe this whole issue is a buggy driver/chipset issue, the Synology device had some Realtek chipset for WiFi, but Idk what's inside the TP-Link EAPs. I also have a EAP115 which never had any issues. Maybe I'm adding a more recent BE9300 some time in the future.
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@mackworth I have the same problem here for a whole year now, tried all the latest firmwares. EAP650 would randomly drop 2.4ghz clients and I have found a quick way to make it work again without rebooting the whole device, you just needed to change any settings(channels radio etc) and save it, that would trigger the EAP650 to do a "soft reboot/refresh" and then it'l work again. Come on TPLink, this issue has been plaguing users for ages. It should be an relatively easy fix by adding a function to detect a sudden spike in Dropped and Error packets, if so refresh the eap650 to reconnect all devices.
Image below shows the error and how the dropped/error packets went back to normal after I change the radio channels(doesn't matter which channel I use, I just needed to save the settings to refresh the eap).
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@FooFoo9 Sorry this is a better image.
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@FooFoo9 Have you tried the latest 1.1 firmware that they posted? I am still running the 1.0.90 that I got from support and I haven't had the issue in months. I plan on trying the 1.1 firmware later this week.
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+1
Same here.
EAP650(EU) v1.0 - 1.1.0 Build 20240830 Rel. 50826 randomly is dropping my 2,4G IoT WiFi connections.
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FWIW, I seem to be having the same issue with my EAP 610 v3 on the current latest release firmware 1.5.0
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